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Bug Report Suggestion DPQL Reports
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Community
Community
Feature Request einreichen
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Likes
Titel/Autor
Status
Kommentare
Aktivität
2
Most used contacts option
Mindaugas
22.01.2021
Collecting Feedback
0
1
Warning / notification to reassign tickets before deleting user
Manoj K Manda
18.01.2021
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0
0
Lock icon in condensed ticket list view
Jason McGrath
12.01.2021
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0
0
Notifications for attachments removed from emails due to file size
chris o'brien
06.01.2021
Collecting Feedback
0
1
Limit total number of tickets assigned to an agent
thiago
06.01.2021
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0
0
Prevent users from resolving tickets
Tommy Jackson
05.01.2021
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0
1
Add an expiry date for Customer Satisfaction Survey
Demi Conde
05.01.2021
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0
1
Search by attachment name
Mindaugas
04.01.2021
Collecting Feedback
0
0
How to make Message and Subject field not required
Jackie Macapanpan
22.12.2020
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0
0
The option to have triggers and escalations running only in working hours
Azeem Javed
14.12.2020
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0
2
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
14.12.2020
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0
0
Change search defaults
Azeem Javed
14.12.2020
Collecting Feedback
0
5
recall message
Adam Johnson
10.12.2020
Collecting Feedback
0
1
Have a setting to make it so agents must provide a label for tickets
Mindaugas
10.12.2020
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0
3
Custom fields for Guides
Theresa Harbor
01.12.2020
Collecting Feedback
0
1
Ability to limit the number of active sessions for users
matt
01.12.2020
Collecting Feedback
0
0
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
24.11.2020
Collecting Feedback
0
1
For the omni search to also search attachment names
Mindaugas
18.11.2020
Collecting Feedback
0
0
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
18.11.2020
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0
0
Reporting on articles with searchwords
Fusako Iwaya
17.11.2020
Collecting Feedback
0
2
Ability to update a ticket based off it's linked ticket
Amabel Watkins
16.11.2020
Collecting Feedback
0
3
A permission that allows agents to only see certain CRM usergroups
Jared
06.11.2020
Collecting Feedback
0
1
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
04.11.2020
Collecting Feedback
0
2
Add predefined articles to chat widget
Alan O'Flaherty
29.10.2020
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
28.10.2020
Collecting Feedback
0
2
See an overview of ticket content without opening.
Mindaugas
27.10.2020
Collecting Feedback
0
0
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
27.10.2020
Collecting Feedback
0
2
Custom Fields for Agent Profile
Stephan Koch
22.10.2020
Collecting Feedback
0
0
Community Topic Filter view - want to see 'All'
Marion Abramo
19.10.2020
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
19.10.2020
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
15.10.2020
Collecting Feedback
0
1
Customise time options for follow ups
Mark Edwards
13.10.2020
Collecting Feedback
0
2
Improve error messages when failing to view attachments
Christoph Strauss
13.10.2020
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
09.10.2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
08.10.2020
Collecting Feedback
0
4
Choose line graph colors
Andrea Steele
07.10.2020
Collecting Feedback
1
5
Link knowledge base articles into ticket
Ahmad Sahrizal
06.10.2020
Collecting Feedback
0
4
Language detection for voicemail transcripts
David
30.09.2020
Collecting Feedback
1
3
Download multiple tickets at once
Stephanie Pelayo
30.09.2020
Collecting Feedback
0
2
Trigger criteria for ticket including ticket charge
Azeem Javed
28.09.2020
Collecting Feedback
0
11
HelpCenter with Sidebar
Tommy Jackson
28.09.2020
Collecting Feedback
0
3
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus
28.09.2020
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
25.09.2020
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
24.09.2020
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
24.09.2020
Collecting Feedback
0
3
Locking 'ordered by' for agents
Niall Dunphy
24.09.2020
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
21.09.2020
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
21.09.2020
Collecting Feedback
0
3
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
17.09.2020
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
15.09.2020
Collecting Feedback
0