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Stop logged in users from being able to edit their name in the ticket submission form
… Collecting Feedback
0
Retain existing field values when adding other values to a multi select field via a trigger
… Collecting Feedback
0
Import/Export of objects from the admin area, such as triggers and templates.
… Report
0
Option to create page sections with H2 and H3 in Guides
In Development 13s Collecting Feedback
0
Chat Escalation
… Report
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Integration of Jira App with Multiple Jira Instances\ Servers
… Collecting Feedback
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Call Tickets - Show Local Time, if TZ is different from Agents
Report 5m Collecting Feedback
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Macro Action Option to Add Snippet as a Note
Report 5s Collecting Feedback
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Allow to change the number of day outgoing emails retained
Report 1w Collecting Feedback
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Hot comment or warning about user or organization
Report 1w Collecting Feedback
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More options for assigning missed calls & voicemails
… Collecting Feedback
1
Let agents confirm certain urgency levels
Report 1 uge Collecting Feedback
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Have the option to make snippets not case sensitive
In Development 1 minut Collecting Feedback
1
Ability to add options for the 'remove' option on a ticket
… Collecting Feedback
0
Attachment previews for agents in Deskpro
… Collecting Feedback
0
Report for Jira linked tickets
… Collecting Feedback
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For the approval email approve/reject link to not require a login from approver
… Collecting Feedback
0
Allow a parameter for a report that defaults to the currently logged in agent
… Report
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Visibility of members of a child organization on organization page
… Collecting Feedback
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Apply triggers based on number of tickets assigned to an agent
… Collecting Feedback
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Voice Overflow Queue
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Date range field
In Development 1 minut Collecting Feedback
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Voice Operating Hours
… Report
1
Remove the 'download as csv' and 'print' buttons on dashboard widgets
… Collecting Feedback
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Merge ticket trigger criteria
… Collecting Feedback
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Change ticket tab order in the agent view
… Collecting Feedback
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For agents to get notifications if their reply has bounced
… Collecting Feedback
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Limit agent access to Publish sections on agent side as well as in Helpcenter
… Collecting Feedback
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Task Lists or Tags
… Report
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To have trigger criteria based on agent online/offline status
… Collecting Feedback
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Add a timezone field for Organizations
… Collecting Feedback
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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
… Collecting Feedback
1
Manager access to child organization tickets
… Collecting Feedback
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Display merged ticket messages more clearly
… Collecting Feedback
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Have variable dropdown lists in alphabetical order or ability to choose order
… Collecting Feedback
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Show last note on ticket hover
… Report
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Counting Call Transfers by Agents
… Collecting Feedback
0
Clone brands
… Collecting Feedback
1
Message warnings
… Collecting Feedback
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Allow redirects from archived articles to published articles
… Collecting Feedback
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Admins to set ticket filter views globally
… Collecting Feedback
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Show Notes seperately from replies on agent UI
… Report
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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
… Report
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Ability to change message order and date view in the helpcenter
… Collecting Feedback
1
Voice - extra options for Voice queue settings
… Collecting Feedback
0
Merge History and Search field in top navigation bar
… Report
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Enable smart-parsing of emails forwarded into the helpdesk by users
In Development 1 minut Collecting Feedback
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
… Collecting Feedback
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For agents to get a notification when a new user is registered
… Collecting Feedback
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The ability to duplicate department settings/permissions etc
… Collecting Feedback
0