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Mewngofnodi
Newydd i Deskpro Support?
Cofrestru am gyfrif
Aros wedi mewngofnodi?
Angen atgofiad am eich cyfrinair?
Canolfan Gymorth
Chwilio Labelau
"SLAs"
Dangos
Popeth
Cronfa Wybdoaeth
Newyddion
Ffeiliau
Cymuned
tagiwyd gyda
Ewch
Canlyniadau Chwilio
Cronfa Wybdoaeth
0
Newyddion
0
Ffeiliau
0
Cymuned
15
Dangos canlyniadau yn Cronfa Wybdoaeth ar gyfer:
“SLAs”
(0)
Dangos canlyniadau yn Cymuned ar gyfer:
“SLAs”
(15)
Department separation
3B
Working hours taken into account in escalations OR
SLAs
to be completed by actions
1B
More control over SLA alerts
0e
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
7B
Sort SLA's in admin interface
7B
Include user message in SLA alert email
7B
Count agent note as a 'reply' for SLA measurement
3B
Ability to have saved sets of working hours for different
SLAs
3B
Copy SLA settings
4B
Ability to pause an SLA
4B
SLA Filters: set a default view
4B
SLA is completed only when the second agent response when an agent creates a ticket
1B
SLA failed not clear enough
1B
make completed SLA's clearer in the interface
3B
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
1B
Dangos canlyniadau yn Newyddion ar gyfer:
“SLAs”
(0)
Dangos canlyniadau yn Ffeiliau ar gyfer:
“SLAs”
(0)