SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

Christine Loh

For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

New Feature Request

Awdur: Christine Loh
Creation date: 20 Ebr 2022
Last update: 19 Hyd 2023
Publish date: 20 Ebr 2022

SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

Ychwanegu sylw

Labelau