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Mewngofnodi
Newydd i Deskpro Support?
Cofrestru am gyfrif
Aros wedi mewngofnodi?
Angen atgofiad am eich cyfrinair?
Canolfan Gymorth
Chwilio Labelau
"SLAs"
Dangos
Popeth
Cronfa Wybdoaeth
Newyddion
Ffeiliau
Cymuned
tagiwyd gyda
Ewch
Canlyniadau Chwilio
Cronfa Wybdoaeth
0
Newyddion
0
Ffeiliau
0
Cymuned
15
Dangos canlyniadau yn Cronfa Wybdoaeth ar gyfer:
“SLAs”
(0)
Dangos canlyniadau yn Cymuned ar gyfer:
“SLAs”
(15)
Department separation
2B
Working hours taken into account in escalations OR
SLAs
to be completed by actions
5M
More control over SLA alerts
0e
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
6B
Sort SLA's in admin interface
7B
Include user message in SLA alert email
6B
Next reply time on an SLA
2B
Count agent note as a 'reply' for SLA measurement
2B
Ability to have saved sets of working hours for different
SLAs
2B
Copy SLA settings
4B
Ability to pause an SLA
3B
SLA Filters: set a default view
4B
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
6M
Set triggers to run based on SLA statuses changing
6M
SLA is completed only when the second agent response when an agent creates a ticket
6M
Dangos canlyniadau yn Newyddion ar gyfer:
“SLAs”
(0)
Dangos canlyniadau yn Ffeiliau ar gyfer:
“SLAs”
(0)