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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
0
Specific sender set as always agent note
Chynah Hayde
May 23, 2023
Report
0
0
Merge Multiple Tickets at once
Viktoria
May 14, 2023
Report
0
0
Custom Field Data Import
Mark Loveridge
May 11, 2023
Report
0
0
I want to specify the items to be output in the CSV output of tickets.
Fusako Iwaya
May 10, 2023
Report
0
6
Form builder for time log and billing
Nejc Strmole
Apr 3, 2023
Collecting Feedback
0
0
Make guides templated
Jeroen van der Steen
Mar 30, 2023
Report
0
0
add a new API call for 'date_last_modified'
Lewis Stonier
Mar 28, 2023
Report
0
0
Filtering on Categories in the Community
Zsolt Kiss
Mar 22, 2023
Report
0
0
Summary count when grouped by
Marion Abramo
Mar 20, 2023
Report
0
1
Inserting pictures into a community comment
Zsolt Kiss
Mar 19, 2023
Report
0
0
Filtering option on Custom Fileds in Community topics
Zsolt Kiss
Mar 11, 2023
Report
0
1
Disable new ticket creation on specific email account/s allowing replies for active tickets
Piotr Marchewka
Mar 9, 2023
Report
0
0
Integration to project management system Clickup
Christopher Broderick
Feb 23, 2023
Report
0
0
Agent option to enable reply formatting by default
Sam Menown
Jan 17, 2023
Report
0
0
SLA failed not clear enough
Sam Menown
Jan 12, 2023
Collecting Feedback
0
0
Allow Users to view Problems
Koen Glotzbach
Dec 19, 2022
Collecting Feedback
0
0
Azure AD B2C
Dmytro
Dec 19, 2022
Collecting Feedback
0
0
Ability to change star to none
Sam Menown
Dec 1, 2022
Collecting Feedback
0
2
Ability to minimise collapse the reply box
Sam Menown
Nov 17, 2022
Collecting Feedback
0
0
Auto remove user from ticket by user reply/response mails
Onur Salman
Nov 17, 2022
Collecting Feedback
0
1
Ability to "HIDE" disabled users, organizations, etc. in Tickets
E Lee
Nov 15, 2022
Report
0
2
Ability to re-order lists
E Lee
Nov 15, 2022
Collecting Feedback
0
0
Feedback post v5 to v6 upgrade
Cory Rapp
Nov 10, 2022
Report
0
0
Notification about updated KB articles
Khaled Jmal
Nov 9, 2022
Report
0
0
Adding text beneath the Signature box
Anna Sundqvist
Oct 17, 2022
Collecting Feedback
0
1
Option to add agent validation to fields for statuses other than resolved
Bernarda Minov Petkov
Oct 4, 2022
Collecting Feedback
0
0
Subscribe a batch of users to new/modified knowledgebase articles
Wood, Andy
Aug 19, 2022
Collecting Feedback
0
1
Define default status for publish
Kevin
Aug 19, 2022
Collecting Feedback
0
0
Display deleted tickets in addition to Open and Resolved
Elyse
Aug 11, 2022
Collecting Feedback
0
1
Feature to redirect email
Christine Loh
Aug 5, 2022
Collecting Feedback
0
0
Option to change sorting order of ticket content
Jonas
Aug 4, 2022
Under Review
1
9
DQPL: Total ticket open time - Work hours only
Izsak Szikra
Jul 20, 2022
Report
0
2
Filter articles via brand with the api
Kate McCully
Jul 19, 2022
Collecting Feedback
0
0
Adding support for O365 Protected messages
Lewis Stonier
Jul 6, 2022
Collecting Feedback
0
1
We would like user groups split by brand
Luke Bryant
Jul 4, 2022
Collecting Feedback
0
1
Add Guide pages to multiple Guides
Bas Rikkerink
Jul 4, 2022
Collecting Feedback
0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Dinesh Babu
Jun 23, 2022
Collecting Feedback
0
1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Aleksei
May 18, 2022
Collecting Feedback
0
2
Add notes to locked tickets
Michael Cohen
May 16, 2022
Collecting Feedback
0
2
Improve trigger options for tasks
Vince Ragozzino
Apr 21, 2022
Collecting Feedback
0
6
Print/PDF reports
Peter Tse
Apr 20, 2022
Collecting Feedback
0
3
SLA is completed only when the second agent response when an agent creates a ticket
Christine Loh
Apr 20, 2022
Collecting Feedback
0
3
Custom ring voice
Zachery Woods
Apr 12, 2022
Collecting Feedback
0
5
Notifications for blocked attachments
Jeroen van der Steen
Apr 12, 2022
Collecting Feedback
0
2
Language of messenger widget embedded on a different site changing according to language of website
Filter TB
Apr 7, 2022
Collecting Feedback
0
3
Additional total times in DPQL
Joshua Thompson
Apr 5, 2022
Collecting Feedback
0
3
Sending messages to ccs without sending to the ticket owner
Kieron Hill
Apr 5, 2022
Collecting Feedback
0
0
Creating a trigger to later the way users receive agent reply triggers
Kieron Hill
Mar 28, 2022
Collecting Feedback
0
0
Action Code to add CCs to a ticket
Ramirez, Javier
Mar 18, 2022
Collecting Feedback
0
2
Reports custom data parent value
Christine Loh
Mar 17, 2022
Collecting Feedback
0