Now that we can change settings for Queues, it would be great if we could set a default grouping for the queues. Setting a grouping is already possible for agents, but I would like to encourage them in a certain way by determining the default grouping.
The setting could look like attached. Also attached is a screenshot of the existing options.
Ychwanegu sylw
Mewngofnodwch neu cofrestrwch i gyflwyno sylw.