Intelligent ticket assignment - Community / Feature Request - Deskpro Support

Intelligent ticket assignment Report

Kyle Griffin

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

New Feature Request

Awdur: Kyle Griffin
Last update: 3 Meh 2024
Category: Automations