Neidio i'r brif gynnwys

Intelligent ticket assignment - Community / Feature Request - Deskpro Support


Intelligent ticket assignment Report

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Angen atgofiad am eich cyfrinair?