Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publikováno: 8. 6. 2023
07. 9. 2023 -
How do I enable logging for outgoing email?
Publikováno: 7. 3. 2013
07. 9. 2023 -
I'm having trouble with replies being created as new tickets
Publikováno: 16. 6. 2023
07. 9. 2023 -
Can I run an Email-only helpdesk?
Publikováno: 16. 6. 2023
07. 9. 2023 -
How do I add an organization-wide email signature?
Publikováno: 8. 9. 2023
08. 9. 2023 -
Creating brand-specific Email Templates
Publikováno: 19. 10. 2023
019. 10. 2023 -
How do I include ticket account addresses in emails?
Publikováno: 8. 9. 2023
08. 9. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publikováno: 11. 9. 2023
011. 9. 2023 -
Exchange not displaying the correct 'From:' field
Publikováno: 11. 9. 2023
011. 9. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publikováno: 11. 9. 2023
011. 9. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publikováno: 11. 9. 2023
011. 9. 2023 -
Can I keep my existing support email address?
Publikováno: 13. 9. 2023
013. 9. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publikováno: 13. 9. 2023
013. 9. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publikováno: 13. 9. 2023
013. 9. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publikováno: 13. 9. 2023
013. 9. 2023 -
How do I set up an email account for outgoing messages only?
Publikováno: 15. 9. 2023
015. 9. 2023 -
How do I create a custom button for my chat widget?
Publikováno: 20. 9. 2023
020. 9. 2023 -
Messenger Widget Options
Publikováno: 20. 9. 2023
020. 9. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publikováno: 27. 9. 2023
03. 10. 2023 -
How can I switch email clients whilst using Deskpro?
Publikováno: 27. 9. 2023
027. 9. 2023 -
What is the difference between Microsoft OWA and EWS?
Publikováno: 13. 11. 2018
06. 10. 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Publikováno: 27. 3. 2013
19. 1. 2024 -
Translating your Messenger Widget
Publikováno: 31. 3. 2023
09. 1. 2024 -
How do I show users which agents are following their tickets?
Publikováno: 30. 5. 2014
09. 1. 2024 -
Why can't some users see my messenger widget?
Publikováno: 13. 9. 2023
09. 1. 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Publikováno: 24. 1. 2023
09. 1. 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publikováno: 14. 3. 2014
024. 1. 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Publikováno: 31. 1. 2024
01. 2. 2024 -
Banned WhatsApp Business Accounts
Publikováno: 27. 2. 2024
027. 2. 2024