I made a round robin but it doesn't seem to assign any tickets. What is happening?
When you make a round robin, it doesn't start assigning tickets on its own. Instead, a new action is made available from your helpdesk's triggers. You need to create a trigger that uses the round robin action to assign new tickets. See the round robin documentation in the admin manual for details.
Моля, логнете се или се регистрирайте, за да оставите коментар.