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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

7.09.2023 г.
How do I enable logging for outgoing email?

Christopher Nadeau

7.09.2023 г.
I'm having trouble with replies being created as new tickets

Eloise Rea

7.09.2023 г.
Can I run an Email-only helpdesk?

Lara Proud

7.09.2023 г.
How do I add an organization-wide email signature?

John Davison

8.09.2023 г.
Creating brand-specific Email Templates

Manu Marquez

19.10.2023 г.
How do I include ticket account addresses in emails?

Paul Davies

8.09.2023 г.
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

11.09.2023 г.
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

11.09.2023 г.
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

11.09.2023 г.
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

11.09.2023 г.
Can I keep my existing support email address?

Phil Rigby

13.09.2023 г.
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

13.09.2023 г.
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

13.09.2023 г.
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

13.09.2023 г.
How do I set up an email account for outgoing messages only?

Alexandra Mead

15.09.2023 г.
How do I create a custom button for my chat widget?

Matthew Wray

20.09.2023 г.
Messenger Widget Options

Matthew Wray

20.09.2023 г.
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

3.10.2023 г.
How can I switch email clients whilst using Deskpro?

Matthew Wray

27.09.2023 г.
What is the difference between Microsoft OWA and EWS?

Colin Dunn

6.10.2023 г.
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

9.01.2024 г.
Translating your Messenger Widget

Lara Proud

9.01.2024 г.
How do I show users which agents are following their tickets?

Ben Henley

9.01.2024 г.
Why can't some users see my messenger widget?

Hannah Scott

9.01.2024 г.
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

9.01.2024 г.
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

24.01.2024 г.
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

1.02.2024 г.
Banned WhatsApp Business Accounts

Lara Proud

27.02.2024 г.