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I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature - База знание / Using Deskpro - Deskpro Support

I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

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Question:

I deleted some test tickets using Admin > Setup > Reset Demo.

The counts of tickets in the agent interface left-hand pane still include the old tickets. How can I fix this?

 

Answer:

Go to Tickets > Statuses > Archived.

Enable archiving if it is not enabled.

Click Reset search index to fix the counts.

You can disable archiving afterwards (you only need it if you have a very large number of resolved tickets - over a million).

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