الأخبار / Product / Product (Agent)

فبراير 9 2026

Suggest Reply Improvements

James Godwin

Product (Agent)

فبراير 9 2026

Deskpro AI can now use Snippets as a content source

James Godwin

Product (Agent)

سبتمبر 23 2025

Get Ticket Updates in Slack with Deskpro

Lara Proud

Product (Agent)

يوليو 28 2025

Microsoft Azure Translation for Channels

Alberto

Product (Agent)

يوليو 28 2025

Let Anyone Create Tickets in Slack

Lara Proud

Product (Agent)

يوليو 28 2025

AI-Powered Answers, Now in Slack

Lara Proud

Product (Agent)

مايو 20 2025

Customize Ticket Hover Previews for a More Focused Experience

Lara Proud

Product (Agent)

مايو 9 2024

Apply Macros from the Reply Box with Shortcodes

Lara Proud

Product (Agent)

مارس 26 2024

A New Look for User and Organization Profiles

Lara Proud

Product (Agent)

فبراير 29 2024

Access Organization Profiles more easily with this Properties update

Lara Proud

Product (Agent)

فبراير 29 2024

Organize Help Center content easily with Publish Lists

Lara Proud

Product (Agent)

فبراير 6 2024

Easily filter your Community Topics with Lists

Lara Proud

Product (Agent)

يناير 22 2024

Deskpro's CRM is enhanced with Lists

Lara Proud

Product (Agent)

نوفمبر 27 2023

Streamline your support with Ticket Templates

Lara Proud

Product (Agent)

نوفمبر 13 2023

More Streamlined Snippet and Macro Navigation

Lara Proud

Product (Agent)

سبتمبر 25 2023

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

Lara Proud

Product (Agent)

يوليو 27 2023

We've made it easier to find tickets from specific Users or Organizations

Lara Proud

Product (Agent)

يوليو 27 2023

Summarize complex ticket threads with Ticket Summary

Lara Proud

Product (Agent)

يوليو 25 2023

Try out the powerful new HTML editor for Knowledgebase Articles

Lara Proud

Product (Agent)

يوليو 11 2023

Refer a friend, earn a $250 gift card - in 3 simple steps

Lara Proud

Product (Agent)

يوليو 11 2023

Group and access Queues with more flexibility

Lara Proud

Product (Agent)

يونيو 12 2023

Seamlessly move between Deskpro instances with Workspaces

Lara Proud

Product (Agent)

يونيو 5 2023

Benefit from improved navigation between our search features

Lara Proud

Product (Agent)

مايو 30 2023

Effortlessly organize tickets based on channel

Lara Proud

Product (Agent)

مايو 23 2023

Streamline workflows with an improved Ticket Actions menu

Lara Proud

Product (Agent)

مايو 22 2023

Improved the visibility of User and CC fields

Lara Proud

Product (Agent)

مايو 15 2023

Get even better visibility on tickets

Lara Proud

Product (Agent)

مايو 15 2023

We have simplified creating user profiles

Lara Proud

Product (Agent)

مايو 9 2023

You can now minimize and expand the ticket reply box

Lara Proud

Product (Agent)

أبريل 24 2023

Apply quick actions without even opening a ticket

Lara Proud

Product (Agent)

أبريل 18 2023

Redirect messages to your different brands

Lara Proud

Product (Agent)

أبريل 6 2023

We have improved the UI Status and Urgency on Tickets

Lara Proud

Product (Agent)

مارس 6 2023

Apply Time and Billing Charges using Email Action Codes

Lara Proud

Product (Agent)

فبراير 14 2023

Export multiple pages of tickets as a CSV

Lara Proud

Product (Agent)

فبراير 14 2023

Snippet variables now support more custom fields

Lara Proud

Product (Agent)

فبراير 7 2023

Improved Global Search Capabilities

Lara Proud

Product (Agent)

يناير 9 2023

Toggle the display order of ticket messages

Lara Proud

Product (Agent)

ديسمبر 6 2022

You can now search against custom fields to locate tickets

Lara Proud

Product (Agent)

ديسمبر 6 2022

We have added drag and drop to our Kanban View

Lara Proud

Product (Agent)

نوفمبر 28 2022

We have redesigned the Global Search UI

Lara Proud

Product (Agent)

نوفمبر 28 2022

We have changed the color of Agent Notes

Lara Proud

Product (Agent)

نوفمبر 28 2022

We are launching the Beta version of our Kanban View

Lara Proud

Product (Agent)

نوفمبر 28 2022

Ticket messages will open at the top of the most recent message

Lara Proud

Product (Agent)

نوفمبر 15 2022

Let us know what you think of prospective Deskpro features

Lara Proud

Product (Agent)

نوفمبر 8 2022

You can now download a list of tickets as a CSV file

Lara Proud

Product (Agent)

نوفمبر 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud

Product (Agent)

نوفمبر 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud

Product (Agent)

أكتوبر 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud

Product (Agent)

أكتوبر 25 2022

We have improved our Search functionality

Lara Proud

Product (Agent)

أكتوبر 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud

Product (Agent)

الأخبار / Product / Product (Agent) - Deskpro Support

Product (Agent)

Suggest Reply Improvements

Deskpro AI can now use Snippets as a content source

Get Ticket Updates in Slack with Deskpro

Microsoft Azure Translation for Channels

Let Anyone Create Tickets in Slack

AI-Powered Answers, Now in Slack

Customize Ticket Hover Previews for a More Focused Experience

Apply Macros from the Reply Box with Shortcodes

A New Look for User and Organization Profiles

Access Organization Profiles more easily with this Properties update

Organize Help Center content easily with Publish Lists

Easily filter your Community Topics with Lists

Deskpro's CRM is enhanced with Lists

Streamline your support with Ticket Templates

More Streamlined Snippet and Macro Navigation

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

We've made it easier to find tickets from specific Users or Organizations

Summarize complex ticket threads with Ticket Summary

Try out the powerful new HTML editor for Knowledgebase Articles

Refer a friend, earn a $250 gift card - in 3 simple steps

Group and access Queues with more flexibility

Seamlessly move between Deskpro instances with Workspaces

Benefit from improved navigation between our search features

Effortlessly organize tickets based on channel

Streamline workflows with an improved Ticket Actions menu

Improved the visibility of User and CC fields

Get even better visibility on tickets

We have simplified creating user profiles

You can now minimize and expand the ticket reply box

Apply quick actions without even opening a ticket

Redirect messages to your different brands

We have improved the UI Status and Urgency on Tickets

Apply Time and Billing Charges using Email Action Codes

Export multiple pages of tickets as a CSV

Snippet variables now support more custom fields

Improved Global Search Capabilities

Toggle the display order of ticket messages

You can now search against custom fields to locate tickets

We have added drag and drop to our Kanban View

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Let us know what you think of prospective Deskpro features

You can now download a list of tickets as a CSV file

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

We have increased the flexibility of the interface with resizable panels

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