New keyboard shortcuts are available on the ticket tab to allow you to perform common tasks even faster.
alt+r
: Sends your replyalt+s
: Opens the snippets directoryalt+o
: Opens the reply actions menualt+u
: Sets the reply action to Awaiting Useralt+a
: Sets the reply action to Awaiting Agentalt+d
: Sets the reply action to Resolved
Note: For Mac users, use ctrl
instead of alt.
View all of the keyboard shortcuts by clicking the agent preferences in the top-right of the window, and opening up 'Help'.
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