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Bug Report Design Feedback
إرسال Feature Request
Bug Report Design Feedback
اقتراحات
اقتراحات
إرسال Feature Request
Bug Report Design Feedback
العنوان
تغيير الوضع
تعليقات
نشاط
Customizable Checklists that can be inserted into a ticket interface
… Collecting Feedback
2
Mass-merge tickets for the same customers
Planning Collecting Feedback
1
Managing Custom Fields in Admin
Planning Collecting Feedback
1
Add metadata for knowledgebase articles
… Collecting Feedback
2
JIRA integration - carry over text
Planning Collecting Feedback
1
Modify Default set of Ticket Email Notifications
Planning Collecting Feedback
0
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Planning Collecting Feedback
0
Changing the font family-color of the chat/ticket widget.
Planning Collecting Feedback
0
More information on incoming chat pop up screen for agents
Planning Under Review
0
Implement an all/none toggle on ACL lists
Planning Collecting Feedback
0
Triggers and Escalations based on Assigned Agent properties
Planning Collecting Feedback
0
Hide other Agents
Planning Collecting Feedback
6
Add schema or RDFa markup
… Collecting Feedback
2
Ticket creation date should be that of email receipt date
Planning Collecting Feedback
0
Add more flags for agents to use
Planning Collecting Feedback
0
Improved anti-spam tools
Planning Collecting Feedback
0
Add agents as followers when mentioned in a note
Planning Collecting Feedback
0
Email addresses for Teams
Planning Collecting Feedback
0
Custom user fields for specific usergroups
Planning Collecting Feedback
0
Add agents to new Access Groups automatically
Planning Collecting Feedback
0
Disable automatic sending emails
Planning Collecting Feedback
0
More sort options in CRM/Feedback/Publish modules
Planning Collecting Feedback
1
User Dashboard on user portal
… Collecting Feedback
1
Template and Phrase searching
… In Development
2
Allow push-message via the live chat system
Planning Collecting Feedback
0
JIRA portal triggers
Planning Collecting Feedback
1
Show support hours and current time on portal
Planning Collecting Feedback
1
Ability to change chat widget appearance based on whether agent is available or not
Planning Collecting Feedback
0
Ability to add company logo to chat widget
Planning Under Review
1
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Planning Collecting Feedback
1
Ability to expand columns in Agent ticket grid
Planning Collecting Feedback
1
Selecting between Chat & Ticket in website widget
Planning Under Review
0
Sort SLA's in admin interface
Planning Collecting Feedback
0
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Planning Collecting Feedback
0
Add ability to clean up or filter unused images and files
Planning Collecting Feedback
0
Allow entire IP subnets in whitelist
Planning Collecting Feedback
0
Ability for Admin to remote logout agent
Planning Collecting Feedback
1
Implement management commands using API in a multi-threaded capable platform.
Planning Collecting Feedback
1
Noises for notifications for tickets or IM
Planning Collecting Feedback
1
Ignore SSL errors in Web Hook action
Planning Collecting Feedback
0
Change chat widget status based on available agents.
Planning Under Review
4
IM Notification or Flags
Planning Under Review
1
Triggers based on chat
… Collecting Feedback
4
Ticket forward notification
Planning Collecting Feedback
0
Modification to Fields display for filters, ordering, and grouping
Planning Collecting Feedback
0
Agent Seperation for Knowledgebase Sections
… Collecting Feedback
2
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
… Collecting Feedback
2
Renaming of downloaded files
Planning Collecting Feedback
1
Time Log Custom Field Variables
Planning Collecting Feedback
0
Create Ticket-Templates more powerful than snippets
Planning Collecting Feedback
0