اقتراحات - Deskpro Support

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Please add search articles by author

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Testing for Office Hours in Templates

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Ability to filter tickets by JIRA status

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Delegate the maintenance of Knowledgebase articles to non-Agents

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Group Custom Reports

Planning Collecting Feedback

2

Add Today as relative date

Planning In Development

2

Tickets filter in mobile version

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Add an attachement using the JIRA app in Deskpro

Planning Collecting Feedback

1

Disregard tickets ONHOLD from SLA-plan

Planning In Development

3

Agent Unable to Set Language on New Ticket

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List of user Downloads through the REST API

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Enable Trigger on Billing & Logs add/update

… Collecting Feedback

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Condensed view of Ticket & messages in Agent Interface

… Collecting Feedback

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Reorder custom choices - Nesting

… Collecting Feedback

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Ticket locked information to be smaller

Planning Collecting Feedback

1

Round Robin Queue outside Working Hours

… Collecting Feedback

1

Ability to have different working hours for different days of the week

… Collecting Feedback

2

Away from Desk to disable Round Robin for Agent

Planning Collecting Feedback

4

API should return ID of "predefined choices" custom field

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Allow the use of variables in signatures.

… Collecting Feedback

2

Copy form layout from another department

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Working hours taken into account in escalations OR SLAs to be completed by actions

Planning Under Review

4

Would like more settings on ticket archiving

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On hold in reporting

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Chat fields required to help with chat reporting

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Tasks Included in Quick Search Results

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Include Full Date Instead of "x days ago" on tickets

Planning Collecting Feedback

2

Add agents to teams while AD synchronization

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Provide API Mechanism to authenticate users against Deskpro DB

… Collecting Feedback

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Ability to customize satisfaction survey questions

Planning Collecting Feedback

2

Department separation

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Adding a drop down for user CC selection when creating a ticket

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1

Allow agent filtering on Ticket Satisfaction reports

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1

Add agent permission to view \ hide Notes field.

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Addition of a Time Stamp Variable for Snippets

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Customization of who the Customer Satisfaction Survey is sent to

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Allowing for text to be added above Reply Line

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Tasks visible to clients (by agent choice) based on ticket

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1

System wide holiday & working hours definition

Planning Collecting Feedback

3

Mailchimp Integration

Planning Under Review

0

Allow for “Internal Only Tickets”

… Collecting Feedback

3

Create an OR function for custom filters

Planning Collecting Feedback

4

Allow us to send a CC to additional emails on the account

… Collecting Feedback

1

Give Users Service (Support) Credits to use as part of their support contract

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1

Option to alphabetize category list items

Planning Collecting Feedback

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More conversation in linked tickets created

Planning Collecting Feedback

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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests

Planning Collecting Feedback

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Department ticket bubble color

Planning Collecting Feedback

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Quick Actions for Compact ticket list view

… Planning

3

Better management of the categories

Planning Collecting Feedback

2