عرض القائمة تغيير الوضع الإعجابات العنوان/ المؤلف الحالة تعليقات نشاط 4 Improve Ticket Summary Tab Usability E Elena ٣١/٠٣/٢٠٢٥ Collecting Feedback 0 5M 0 Rotating 24-hour Agent Shifts E Elena ٣١/٠٣/٢٠٢٥ Collecting Feedback 0 1 Adobe Integration KB Kimberley D Byrd ٢٠/٠٢/٢٠٢٥ Report 0 5M 3 Intelligent ticket assignment KG Kyle Griffin ١٧/٠٥/٢٠٢٤ Report 0 1 Be able to mark an email as important JM John Monkhouse ١٦/٠٤/٢٠٢٤ Report 0 AM 10M 0 Brand Information for Snippets JM John Monkhouse ١٦/٠٤/٢٠٢٤ Report 0 1 Merge billing items when merging people or companies LE Lieven Embrechts ٢٩/٠٣/٢٠٢٤ Report 0 2 avoid excessive registered users in CRM LE Lieven Embrechts ٢٩/٠٣/٢٠٢٤ Report 0 2 To allow mention of agent teams in notes section Sangeetha Lakshminarayana ١٣/٠٣/٢٠٢٤ Report 0 1 Display file name in history for 'file' field type K Koen ١١/٠٣/٢٠٢٤ Report 0 0 Display file name in history for 'file' field type K Koen ١١/٠٣/٢٠٢٤ Report 0 1 Copy a Approval JM John Monkhouse ٠٥/٠٣/٢٠٢٤ Report 0 0 Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) AE Allen, Eric ٠٥/٠٣/٢٠٢٤ Report 0 0 Default department per usergroup K Koen ٢٢/٠٢/٢٠٢٤ Report 0 2 Copy a Macro and Triggers JM John Monkhouse ١٦/٠٢/٢٠٢٤ Collecting Feedback 1 1Y 2 Help Center: publish calendar with events K Koen ١٦/٠٢/٢٠٢٤ Report 0 1 Datepicker SA Service | Ascoo-ITS ١٦/٠٢/٢٠٢٤ Report 0 1 Publish guide on search results BR Bas Rikkerink ١٥/٠٢/٢٠٢٤ Report 0 1 Change order of search result tabs BR Bas Rikkerink ١٥/٠٢/٢٠٢٤ Report 0 CA 1Y 1 Form condition for fields based on user group K Koen ١٤/٠٢/٢٠٢٤ Report 0 2 Add 'Review date' option for Guide K Koen ١٤/٠٢/٢٠٢٤ Report 0 L 23D 0 Option to auto-expand table in report so it always shows all all values K Koen ٠٨/٠٢/٢٠٢٤ Report 0 0 Sort field values in Reports according to a) order set for the field b) highest number K Koen ٠٨/٠٢/٢٠٢٤ Report 0 0 Allow agent (not-admin) to manage values (options) of specific field K Koen ٠٨/٠٢/٢٠٢٤ Report 1 K 1Y 0 Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. RL Robert Lochen ٠٦/٠٢/٢٠٢٤ Report 0 0 Trigger Suggestions JM John Monkhouse ٠٦/٠٢/٢٠٢٤ Report 0 2 Agent Messages Text Entry SW Samuel Wolfe ٠٥/٠٢/٢٠٢٤ Report 0 3 Displaying names on agent notes DP David Palmquist ٢٩/٠١/٢٠٢٤ Report 0 1 View Department JM John Monkhouse ٢٦/٠١/٢٠٢٤ Report 0 3 Customer Admin Roles JM John Monkhouse ٢٥/٠١/٢٠٢٤ Report 0 1 Agent login logs - API support IS Izsak Szikra ١٦/٠١/٢٠٢٤ Report 0 1 Give agent permission to edit values of a specific field K Koen ١٥/٠١/٢٠٢٤ Report 1 JM 1Y 1 Add 'send (agent) email' action to macro functionality K Koen ١٣/٠١/٢٠٢٤ Report 0 1 Create multiple tickets from 1 user ticket submission KG Kim Gilmour ١١/٠١/٢٠٢٤ Report 0 1 Mass update Team of ticket via Admin area K Koen ٠٩/٠١/٢٠٢٤ Report 0 0 Searching/filtering for chats that are not live CC Christian Cantinelli ٠٨/٠١/٢٠٢٤ Report 0 0 Lists for chats that are not live CC Christian Cantinelli ٠٨/٠١/٢٠٢٤ Report 0 7 UNDO....on sending message to customer MA Marion Abramo ٠٥/٠١/٢٠٢٤ Report 0 0 Send a link to the ticket for the user to view via SMS SH Staffan Hugemark ١٥/١٢/٢٠٢٣ Collecting Feedback 0 0 Voice Broadcasting Request G Gabbi ٠٧/١٢/٢٠٢٣ Report 0 0 Approval for Helpdesk Articles LW Lucas Wood ٠٥/١٢/٢٠٢٣ Report 0 0 Article/News/Community comment to email MA Marion Abramo ٠١/١٢/٢٠٢٣ Report 0 5 Option to delete a user without deleting their tickets MA Marion Abramo ٢٢/١١/٢٠٢٣ Report 0 1 Add label while creating ticket as agent JG Jan Gerlach ٢٢/١١/٢٠٢٣ Report 0 0 Separation line - font task bar SM Shea Manion ٢٠/١١/٢٠٢٣ Report 0 3 [UX suggestion] Change label 'Add' to 'Add label' K Koen ١٠/١١/٢٠٢٣ Report 0 1 Add interface to mange Problems, just like you can manage Snippets K Koen ٠٩/١١/٢٠٢٣ Report 0 1 Hide messages AR Adin Rand ٠٩/١١/٢٠٢٣ Report 0 1 Duplicate Detection Ashley Clark ٠٧/١١/٢٠٢٣ Collecting Feedback 0 4M 0 populate organisation field when an agent creates a ticket LE Lieven Embrechts ٢٧/١٠/٢٠٢٣ Report 0 الصفحة السابقة1الصفحه الحاليه2الصفحة 23الصفحة 34الصفحة 45الصفحة 56الصفحة 67الصفحة 7…25الصفحة 25الصفحة التالية
