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0 Add option to set default sorting for queus Report 0
1 Locked by Agent Preview Report 0
1 Voice - Add Conference Call feature Collecting Feedback 0
0 News comment's access via API Report 0
0 Improve Task Functionality Report 0
0 Optional Plain Text Templates for Email Templates Report 0
1 Create users without email Report 0
0 Allow multiple entries on search words - Creating an article Report 0
3 Show ticket count in lists Report 1
1 Add Ticket Number to Tab info when hovering and Reordering of Tabs Report 0
1 Copy fields from Grid view without Opening ticket Report 0
6 Labels - Department based segregation Report 0
1 Allow a ‘minimum business days’ configuration of date picker Report 0
0 Tooltips on Lock-Symbols Report 0
1 Ticket field - Select field - To hide an option from user form only Report 0
0 I would like the "Search in top bar" to include custom field searches by default Report 0
1 Mass Action to Link tickets Report 0
1 Mass Actions based on a common parent ticket Report 1
1 manually set usersource_sync time Report 0
1 Apply Permissions\Department at the Article level Report 1
2 Privacy between departments Report 1
1 Report Unassigned Tickets on Dashboard Report 0
0 Specific sender set as always agent note Report 0
0 KB articles ordered by publish date, oldest on top Report 0
1 Merge Multiple Tickets at once Report 0
0 Custom Field Data Import Report 0
0 I want to specify the items to be output in the CSV output of tickets. Report 0
4 Configurable Look&Feel of Agent sight Report 0
0 Auto assign agent and team once you open the ticket Report 0
7 Form builder for time log and billing Collecting Feedback 0
0 Make guides templated Report 0
1 Change or improve default publish editor for more advanced edits Report 0
0 add a new API call for 'date_last_modified' Report 0
1 Filtering on Categories in the Community Report 0
0 Summary count when grouped by Collecting Feedback 1
11 Inserting pictures into a community comment Report 0
0 Filtering option on Custom Fileds in Community topics Report 0
1 Disable new ticket creation on specific email account/s allowing replies for active tickets Report 0
1 Default Option: Forward as a New Ticket Collecting Feedback 0
1 SLA failed not clear enough Collecting Feedback 0
0 Allow Users to view Problems Collecting Feedback 0
0 Azure AD B2C Collecting Feedback 0
0 Auto remove user from ticket by user reply/response mails Collecting Feedback 0
2 Ability to "HIDE" disabled users, organizations, etc. in Tickets Report 0
4 Ability to re-order lists Collecting Feedback 1
0 Feedback post v5 to v6 upgrade Report 0
0 Notification about updated KB articles Report 0
1 Option to add agent validation to fields for statuses other than resolved Collecting Feedback 0
0 Subscribe a batch of users to new/modified knowledgebase articles Collecting Feedback 0
1 Define default status for publish Collecting Feedback 0