Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publicerad: 8 juni 2023
07 sep. 2023 -
How do I enable logging for outgoing email?
Publicerad: 7 mars 2013
07 sep. 2023 -
I'm having trouble with replies being created as new tickets
Publicerad: 16 juni 2023
07 sep. 2023 -
Can I run an Email-only helpdesk?
Publicerad: 16 juni 2023
07 sep. 2023 -
How do I add an organization-wide email signature?
Publicerad: 8 sep. 2023
08 sep. 2023 -
Creating brand-specific Email Templates
Publicerad: 19 okt. 2023
019 okt. 2023 -
How do I include ticket account addresses in emails?
Publicerad: 8 sep. 2023
08 sep. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicerad: 11 sep. 2023
011 sep. 2023 -
Exchange not displaying the correct 'From:' field
Publicerad: 11 sep. 2023
011 sep. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicerad: 11 sep. 2023
011 sep. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicerad: 11 sep. 2023
011 sep. 2023 -
Can I keep my existing support email address?
Publicerad: 13 sep. 2023
013 sep. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicerad: 13 sep. 2023
013 sep. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicerad: 13 sep. 2023
013 sep. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicerad: 13 sep. 2023
013 sep. 2023 -
How do I set up an email account for outgoing messages only?
Publicerad: 15 sep. 2023
015 sep. 2023 -
How do I create a custom button for my chat widget?
Publicerad: 20 sep. 2023
020 sep. 2023 -
Messenger Widget Options
Publicerad: 20 sep. 2023
020 sep. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicerad: 27 sep. 2023
03 okt. 2023 -
How can I switch email clients whilst using Deskpro?
Publicerad: 27 sep. 2023
027 sep. 2023 -
What is the difference between Microsoft OWA and EWS?
Publicerad: 13 nov. 2018
06 okt. 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Publicerad: 27 mars 2013
19 jan. 2024 -
Translating your Messenger Widget
Publicerad: 31 mars 2023
09 jan. 2024 -
How do I show users which agents are following their tickets?
Publicerad: 30 maj 2014
09 jan. 2024 -
Why can't some users see my messenger widget?
Publicerad: 13 sep. 2023
09 jan. 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Publicerad: 24 jan. 2023
09 jan. 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publicerad: 14 mars 2014
024 jan. 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Publicerad: 31 jan. 2024
01 feb. 2024 -
Banned WhatsApp Business Accounts
Publicerad: 27 feb. 2024
027 feb. 2024