Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publicerad: Jun 8, 2023
0Sep 7, 2023 -
How do I enable logging for outgoing email?
Publicerad: Mar 7, 2013
0Sep 7, 2023 -
I'm having trouble with replies being created as new tickets
Publicerad: Jun 16, 2023
0Sep 7, 2023 -
Can I run an Email-only helpdesk?
Publicerad: Jun 16, 2023
0Sep 7, 2023 -
How do I add an organization-wide email signature?
Publicerad: Sep 8, 2023
0Sep 8, 2023 -
Creating brand-specific Email Templates
Publicerad: Oct 19, 2023
0Oct 19, 2023 -
How do I include ticket account addresses in emails?
Publicerad: Sep 8, 2023
0Sep 8, 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicerad: Sep 11, 2023
0Sep 11, 2023 -
Exchange not displaying the correct 'From:' field
Publicerad: Sep 11, 2023
0Sep 11, 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicerad: Sep 11, 2023
0Sep 11, 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicerad: Sep 11, 2023
0Sep 11, 2023 -
Can I keep my existing support email address?
Publicerad: Sep 13, 2023
0Sep 13, 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicerad: Sep 13, 2023
0Sep 13, 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicerad: Sep 13, 2023
0Sep 13, 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicerad: Sep 13, 2023
0Sep 13, 2023 -
How do I set up an email account for outgoing messages only?
Publicerad: Sep 15, 2023
0Sep 15, 2023 -
How do I create a custom button for my chat widget?
Publicerad: Sep 20, 2023
0Sep 20, 2023 -
Messenger Widget Options
Publicerad: Sep 20, 2023
0Sep 20, 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicerad: Sep 27, 2023
0Oct 3, 2023 -
How can I switch email clients whilst using Deskpro?
Publicerad: Sep 27, 2023
0Sep 27, 2023 -
What is the difference between Microsoft OWA and EWS?
Publicerad: Nov 13, 2018
0Oct 6, 2023