Gå till huvudinnehåll

How do I show users which agents are following their tickets? - Kunskapsbas / Using Deskpro / Admin / Channels - Deskpro Support

How do I show users which agents are following their tickets?

Författarlista

Question:

Is there a way to show users which agents are following a ticket?


Answer:

You can retrieve the followers for a ticket within the email templates using ticket.getAgentParticipants(). This  example code loops through the list of following agents and displays their names and email addresses:

{% for agent in ticket.getAgentParticipants() %}
{{ agent.display_name }} ({{ agent.primary_email.email }})<br/>
{% endfor %}

You could add the same code to the portal ticket management pages to display a list of following agents - add it to the view.html template under Tickets.

Hjälpfull Oanvändbar

36 av 71 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?