Gå till huvudinnehåll

Is there a way to CC: someone into a ticket? - Kunskapsbas / Using Deskpro / Agent - Deskpro Support

Is there a way to CC: someone into a ticket?

Författarlista

Yes, you can CC someone on a ticket. When composing a reply, you'll find various options available, including the CC option.

mceclip1.png?access_token=rypwwz-rdwswgirgh-b9baae62dd3343a95c041d6d14d3dd14a11dd53f

By selecting CC, a line will be added to the top of the reply box, allowing you to easily add the recipients you want to include in the CC list.

mceclip0.png?access_token=rypwu7-vvkvhpcgvg-26dbaf4b42ac7294f166ec558c41e804c354d226
 
 
If you CC an Agent in on your email reply, the Agent will be added to the Ticket as a follower (provided you have the correct permission to do that).

If you CC a User in on your email reply, the User will be added to the Ticket CC Field.

If a User CCs another User, they will be added to the CC field (depending on helpdesk settings).

If a User CCs an Agent, by default, they will not be added as a follower to the Ticket, although your Admins can enable that.

Hjälpfull Oanvändbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?