Agent
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I'm not receiving notifications when I create a ticket
Publicerad: 8 juni 2023
08 juni 2023 -
Changing the order of messages on a ticket
Publicerad: 8 juni 2023
031 aug. 2023 -
Getting to Know your Deskpro Workspace
Publicerad: 15 nov. 2022
022 juni 2023 -
Why is part of the Agent Interface out of view?
Publicerad: 8 juni 2023
08 juni 2023 -
Who can see My Stars?
Publicerad: 9 juni 2023
09 juni 2023 -
Deskpro Mobile App
Publicerad: 9 juni 2023
024 aug. 2023 -
How do I view the email source for a ticket message?
Publicerad: 12 juni 2023
012 juni 2023 -
How do I nominate users to manage an organization's tickets?
Publicerad: 12 juni 2023
01 aug. 2023 -
How can Agents communicate with each other in Deskpro?
Publicerad: 16 juni 2023
024 aug. 2023 -
How can I insert pre-defined text or canned responses?
Publicerad: 16 juni 2023
024 aug. 2023 -
Which web browsers does Deskpro support?
Publicerad: 16 juni 2023
05 sep. 2023 -
Does Deskpro support multiple languages?
Publicerad: 4 apr. 2023
031 aug. 2023 -
Why are Agent Notes included in Email threads?
Publicerad: 19 juni 2023
024 aug. 2023 -
How can I best link to other Help Center content?
Publicerad: 19 juni 2023
022 juni 2023 -
How can I quickly copy and share ticket information?
Publicerad: 20 juni 2023
022 juni 2023 -
Can I BCC someone into a ticket thread?
Publicerad: 20 juni 2023
020 juni 2023 -
How can I add information to a ticket without notifying the user?
Publicerad: 22 juni 2023
031 aug. 2023 -
How can I drag and drop attachments into a ticket?
Publicerad: 26 juli 2023
026 juli 2023 -
What is the difference between Labels and Search Words on Help Center content?
Publicerad: 8 juni 2023
031 aug. 2023 -
Can I collapse the Navigation Panel?
Publicerad: 22 juni 2023
024 aug. 2023 -
Who gets my message when I reply to an email notification as an agent?
Publicerad: 23 juni 2023
024 aug. 2023 -
How can I reply to Tickets by Email?
Publicerad: 13 sep. 2023
013 sep. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicerad: 29 aug. 2023
029 aug. 2023 -
Using QR Code to access the Deskpro Mobile App
Publicerad: 1 aug. 2023
01 aug. 2023 -
Is there a way to CC: someone into a ticket?
Publicerad: 1 aug. 2023
01 aug. 2023 -
Download ticket results as CSV
Publicerad: 17 aug. 2023
017 aug. 2023 -
How do I attach files and images to tickets?
Publicerad: 30 aug. 2023
030 aug. 2023 -
What is an agent?
Publicerad: 18 sep. 2012
01 aug. 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Publicerad: 10 aug. 2023
010 aug. 2023 -
How do I enable plain text ticket notification emails?
Publicerad: 24 juli 2015
016 aug. 2023 -
Ticket followers replying by email is going to the user not the agent
Publicerad: 30 aug. 2023
030 aug. 2023 -
How do I mass re-assign multiple tickets to one User from another?
Publicerad: 21 aug. 2023
021 aug. 2023 -
What are the different interfaces in Deskpro?
Publicerad: 17 aug. 2023
021 aug. 2023 -
How do I use Email Action Codes?
Publicerad: 29 aug. 2023
029 aug. 2023 -
How can I take screenshots in Deskpro?
Publicerad: 15 maj 2013
031 aug. 2023 -
Can Tickets be placed in Pending?
Publicerad: 1 sep. 2023
08 sep. 2023 -
What are Organizations?
Publicerad: 29 nov. 2007
08 sep. 2023 -
How can you avoid Ticket Collision?
Publicerad: 9 feb. 2024
09 feb. 2024 -
How to inspect AJAX requests with Chrome tools
Publicerad: 11 sep. 2023
011 sep. 2023 -
Microphone not Working
Publicerad: 20 maj 2020
013 sep. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publicerad: 13 sep. 2023
013 sep. 2023 -
Why is my Macro not inserting text into the Reply Box?
Publicerad: 15 sep. 2023
015 sep. 2023 -
How to use the Deskpro Mobile App
Publicerad: 15 sep. 2023
018 sep. 2023 -
How are CC'd Users displayed in Deskpro?
Publicerad: 19 sep. 2023
019 sep. 2023 -
What documentation is available for Deskpro?
Publicerad: 15 sep. 2023
09 jan. 2024 -
How do I generate a HAR file for troubleshooting?
Publicerad: 25 okt. 2017
012 mars 2024 -
What resources are available for teaching agents to use Deskpro?
Publicerad: 3 feb. 2015
09 jan. 2024