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Using Deskpro

Admin (171)

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Agent (48)

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Sysadmin (8)

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End-Users (2)

View all articles in End-Users

I'm having trouble with outgoing email

Ben Henley

30. 6. 2023.
How do I send a different auto-reply to new users?

Ben Henley

16. 8. 2023.
What are Deskpro security best practices?

Ben Henley

17. 4. 2018.
How can I use the JIRA integration?

Ben Henley

16. 8. 2023.
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

16. 8. 2023.
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

6. 10. 2023.
How do I install the 'Resolve User Hostnames' app

Ben Henley

14. 5. 2018.
I'm having trouble getting embedded videos to work correctly

Ben Henley

16. 8. 2023.
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

16. 8. 2023.
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

16. 8. 2023.
How do I install the chat widget in Shopify?

Lauren Cumming

16. 8. 2023.
How do I install the chat widget in Drupal?

Lauren Cumming

16. 8. 2023.
How do I install the chat widget in Joomla?

Lauren Cumming

16. 8. 2023.
How do I install the chat widget in Magento?

Lauren Cumming

16. 8. 2023.
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

14. 3. 2018.
What do I do if I need a specific feature?

Chris Padfield

1. 8. 2023.
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

16. 8. 2023.
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

10. 2. 2022.
QR Code for Mobile App

Emily Booth

10. 12. 2018.
How can I set different styling for emails across different brands?

Grace Howlett

14. 2. 2019.
Why are some automatic Replies added as an internal Note?

Emily Booth

29. 8. 2023.
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

29. 11. 2022.
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

21. 8. 2024.
Event Codes

Emily Booth

21. 8. 2024.
Posting updates to Microsoft Teams

Matthew Wray

24. 11. 2023.
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

8. 9. 2023.
I'm having trouble with text formatting

Ben Henley

16. 8. 2023.
I'm having trouble with some tickets ending up in random departments

Ben Henley

9. 1. 2024.
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

16. 8. 2023.
How do I bill users or record time spent on support?

Ben Henley

16. 8. 2023.
Can I use LDAP to sign in my agents?

Ben Henley

16. 8. 2023.
How can I reply to user tickets by email?

Ben Henley

13. 9. 2023.
Which version of Deskpro am I using?

Lewis Stonier

10. 5. 2023.
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

20. 6. 2023.
How does user auto-response flood protection function?

Chynah Hayde

22. 6. 2023.
Deskpro Performance on Low-Spec Devices

Jake Biddell

31. 8. 2023.
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

13. 9. 2023.
How can I improve email previews for certain mobile email apps?

James Godwin

29. 8. 2023.
How do I filter users from an authentication source?

James Godwin

29. 8. 2023.
How does Deskpro determine the sender of an email?

Manu Marquez

30. 8. 2023.
I'm having trouble with the Start Chat button

Nabeel Zahid

30. 8. 2023.
Using the Deskpro API browser

Lewis O'Connor

13. 9. 2023.
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

19. 9. 2023.
Deskpro for IT Teams

Grace Howlett

20. 9. 2023.
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim Triel

26. 7. 2024.
iCal Sync for News on Deskpro Help Center

Kim Triel

1. 8. 2024.
Updating Text on the Contact Us Page

Kim Triel

19. 8. 2024.
Help Center Editing - Embedding Code into your Help Center Page

Kim Triel

20. 8. 2024.
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim Triel

22. 8. 2024.
Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim Triel

29. 8. 2024.