Passer au contenu principal

"401 SOAP client returned status of 401" error - Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

"401 SOAP client returned status of 401" error

Liste des auteurs

Question:

I'm seeing an error message like this in my server logs, once every minute. 

 

Exception: 401 SOAP client returned status of 401Type: EWS_Exception

 

What does this mean?

 

Answer:

This happens when you're using a Microsoft exchange ticket email account, but the URL/host/credentials are invalid.

 

* We tried the SMTP connection option and that failed too.

 

- Try changing the password for the account (make sure to update the password in Deskpro too). You may be able to change the password, then immediately change it back to the old password. Good idea to try that first if the account is used by other people/software.

 

Utile Peu Utile

36 personnes sur 65 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Mot de passe oublié ?