Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 8. 6. 2023.
07. 9. 2023. -
How do I enable logging for outgoing email?
Published: 7. 3. 2013.
07. 9. 2023. -
I'm having trouble with replies being created as new tickets
Published: 16. 6. 2023.
07. 9. 2023. -
Can I run an Email-only helpdesk?
Published: 16. 6. 2023.
07. 9. 2023. -
How do I add an organization-wide email signature?
Published: 8. 9. 2023.
08. 9. 2023. -
Creating brand-specific Email Templates
Published: 19. 10. 2023.
019. 10. 2023. -
How do I include ticket account addresses in emails?
Published: 8. 9. 2023.
08. 9. 2023. -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 11. 9. 2023.
011. 9. 2023. -
Exchange not displaying the correct 'From:' field
Published: 11. 9. 2023.
011. 9. 2023. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 11. 9. 2023.
011. 9. 2023. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 11. 9. 2023.
011. 9. 2023. -
Can I keep my existing support email address?
Published: 13. 9. 2023.
013. 9. 2023. -
I'm having trouble with incoming emails not being turned into tickets
Published: 13. 9. 2023.
013. 9. 2023. -
I'm having trouble with my new Gmail ticket account not sending email
Published: 13. 9. 2023.
013. 9. 2023. -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 13. 9. 2023.
013. 9. 2023. -
How do I set up an email account for outgoing messages only?
Published: 15. 9. 2023.
015. 9. 2023. -
How do I create a custom button for my chat widget?
Published: 20. 9. 2023.
020. 9. 2023. -
Messenger Widget Options
Published: 20. 9. 2023.
020. 9. 2023. -
I'm having trouble with an Outlook message recall causing an email loop
Published: 27. 9. 2023.
03. 10. 2023. -
How can I switch email clients whilst using Deskpro?
Published: 27. 9. 2023.
027. 9. 2023. -
What is the difference between Microsoft OWA and EWS?
Published: 13. 11. 2018.
06. 10. 2023. -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27. 3. 2013.
19. 1. 2024. -
Translating your Messenger Widget
Published: 31. 3. 2023.
09. 1. 2024. -
How do I show users which agents are following their tickets?
Published: 30. 5. 2014.
09. 1. 2024. -
Why can't some users see my messenger widget?
Published: 13. 9. 2023.
09. 1. 2024. -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24. 1. 2023.
09. 1. 2024. -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14. 3. 2014.
024. 1. 2024. -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 31. 1. 2024.
01. 2. 2024. -
Banned WhatsApp Business Accounts
Published: 27. 2. 2024.
027. 2. 2024.