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Likes

Title / Author

Status

Comments

Activity

3

Improve Ticket Summary Tab Usability

Elena

31. 3. 2025.

Collecting Feedback

0

7D

0

Rotating 24-hour Agent Shifts

Elena

31. 3. 2025.

Collecting Feedback

0

1

Adobe Integration

Kimberley D Byrd

20. 2. 2025.

0

7D

3

Intelligent ticket assignment

Kyle Griffin

17. 5. 2024.

0

0

Be able to mark an email as important

John Monkhouse

16. 4. 2024.

0

4M

0

Brand Information for Snippets

John Monkhouse

16. 4. 2024.

0

1

Merge billing items when merging people or companies

Lieven Embrechts

29. 3. 2024.

0

2

avoid excessive registered users in CRM

Lieven Embrechts

29. 3. 2024.

0

2

To allow mention of agent teams in notes section

Sangeetha Lakshminarayana

13. 3. 2024.

0

1

Display file name in history for 'file' field type

Koen

11. 3. 2024.

0

0

Display file name in history for 'file' field type

Koen

11. 3. 2024.

0

1

Copy a Approval

John Monkhouse

5. 3. 2024.

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

Allen, Eric

5. 3. 2024.

0

0

Default department per usergroup

Koen

22. 2. 2024.

0

2

Copy a Macro and Triggers

John Monkhouse

16. 2. 2024.

Collecting Feedback

1

1Y

2

Help Center: publish calendar with events

Koen

16. 2. 2024.

0

1

Datepicker

Service | Ascoo-ITS

16. 2. 2024.

0

1

Publish guide on search results

Bas Rikkerink

15. 2. 2024.

0

1

Change order of search result tabs

Bas Rikkerink

15. 2. 2024.

0

11M

1

Form condition for fields based on user group

Koen

14. 2. 2024.

0

0

Add 'Review date' option for Guide

Koen

14. 2. 2024.

0

0

Option to auto-expand table in report so it always shows all all values

Koen

8. 2. 2024.

0

0

Sort field values in Reports according to a) order set for the field b) highest number

Koen

8. 2. 2024.

0

0

Allow agent (not-admin) to manage values (options) of specific field

Koen

8. 2. 2024.

1

1Y

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

Robert Lochen

6. 2. 2024.

0

0

Trigger Suggestions

John Monkhouse

6. 2. 2024.

0

2

Agent Messages Text Entry

Samuel Wolfe

5. 2. 2024.

0

2

Displaying names on agent notes

David Palmquist

29. 1. 2024.

0

1

View Department

John Monkhouse

26. 1. 2024.

0

3

Customer Admin Roles

John Monkhouse

25. 1. 2024.

0

1

Agent login logs - API support

Izsak Szikra

16. 1. 2024.

0

1

Give agent permission to edit values of a specific field

Koen

15. 1. 2024.

1

1Y

0

Add 'send (agent) email' action to macro functionality

Koen

13. 1. 2024.

0

0

Create multiple tickets from 1 user ticket submission

Kim Gilmour

11. 1. 2024.

0

0

Mass update Team of ticket via Admin area

Koen

9. 1. 2024.

0

0

Searching/filtering for chats that are not live

Christian Cantinelli

8. 1. 2024.

0

0

Lists for chats that are not live

Christian Cantinelli

8. 1. 2024.

0

7

UNDO....on sending message to customer

Marion Abramo

5. 1. 2024.

0

0

Send a link to the ticket for the user to view via SMS

Staffan Hugemark

15. 12. 2023.

Collecting Feedback

0

0

Voice Broadcasting Request

Gabbi

7. 12. 2023.

0

0

Approval for Helpdesk Articles

Lucas Wood

5. 12. 2023.

0

0

Article/News/Community comment to email

Marion Abramo

1. 12. 2023.

0

3

Option to delete a user without deleting their tickets

Marion Abramo

22. 11. 2023.

0

1

Add label while creating ticket as agent

Jan Gerlach

22. 11. 2023.

0

0

Separation line - font task bar

Shea Manion

20. 11. 2023.

0

3

[UX suggestion] Change label 'Add' to 'Add label'

Koen

10. 11. 2023.

0

1

Add interface to mange Problems, just like you can manage Snippets

Koen

9. 11. 2023.

0

1

Hide messages

Adin Rand

9. 11. 2023.

0

0

Duplicate Detection

Ashley Clark

7. 11. 2023.

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

Lieven Embrechts

27. 10. 2023.

0