List View Status Change Likes Title / Author Status Comments Activity 6 Link knowledge base articles into ticket AS Ahmad Sahrizal Oct 6, 2020 Collecting Feedback 0 5 Language detection for voicemail transcripts D David Sep 30, 2020 Collecting Feedback 1 GN 5Y 6 Download multiple tickets at once SP Stephanie Pelayo Sep 30, 2020 Collecting Feedback 1 SH 5Y 4 Disable / Enable individual keyboard shortcuts / commands JM Jon Morby Sep 30, 2020 In Development 0 3 Trigger criteria for ticket including ticket charge AJ Azeem Javed Sep 28, 2020 Collecting Feedback 0 13 HelpCenter with Sidebar tommy jackson Sep 28, 2020 Collecting Feedback 0 5 Notifications for when there is a connection issue between Deskpro and our mail server Ozan Can Gogus | Eclit Sep 28, 2020 Collecting Feedback 0 9 Improve the Messenger API CC Christian Cantinelli Sep 25, 2020 Collecting Feedback 0 3 Create a Permission for User Groups to Access the Helpcenter Editor AL Alvin Lobo Sep 25, 2020 Collecting Feedback 0 2 See forwarded messages as separate entries in message log B Barry Sep 24, 2020 Collecting Feedback 0 2 Personalise chat ringtone for agents AN An Nguyen Sep 24, 2020 Collecting Feedback 4 GM 4Y J 2Y AB 2Y AB 2Y 3 Locking 'ordered by' for agents ND Niall Dunphy Sep 24, 2020 Collecting Feedback 0 2 Login cookie from other system AA Anand Athiviraham Sep 21, 2020 Collecting Feedback 0 2 A print button for the guides/Bug with current printing B Brandon Sep 21, 2020 Collecting Feedback 0 4 Ability to edit the chain of ticket messages when forwarding a ticket M Mindaugas Sep 17, 2020 Collecting Feedback 0 2 Glossary in PDF TB Thorsten Breuer Sep 15, 2020 Collecting Feedback 0 5 Add Markdown support for Knowledge Base articles DS Doug Schmidt Sep 11, 2020 Collecting Feedback 2 TH 5Y JS 4Y 7 Option to prioritise the Reply-To header when an email is received from a specific email address AA Anand Athiviraham Sep 10, 2020 Collecting Feedback 0 4 Printing Issue with Guides B Brandon Sep 4, 2020 Report 0 1 Option to insert translation of a KB article into a ticket comment C Christoph Sep 3, 2020 Report 0 4 Allow setting the main font family MR Mel Roth Sep 2, 2020 Collecting Feedback 0 1 Ask user for feedback when rating an article negative TB Thorsten Breuer Sep 2, 2020 Collecting Feedback 0 7 Make display fields translatable K Koen Sep 1, 2020 Collecting Feedback 0 2 Search should also include download categories C Christoph Sep 1, 2020 Collecting Feedback 0 1 Track the page a chat was initiated from when the widget is embedded MG Matt Goldfarb Aug 26, 2020 Collecting Feedback 0 2 Option to update the brand of a published article or topic TH Theresa Harbor Aug 25, 2020 Collecting Feedback 0 3 Display the name of linked topics to agents editing the topic when content links are being used in Guides TH Theresa Harbor Aug 24, 2020 Collecting Feedback 0 26 Next reply time on an SLA ND Niall Dunphy Aug 21, 2020 Collecting Feedback 3 BG 6Y PM 8Y ZW 4Y 7M 1 Option to translate contents of custom "Display" field K Koen Aug 18, 2020 Collecting Feedback 0 1 Link Glossary to Guide Topics TH Theresa Harbor Aug 17, 2020 Collecting Feedback 0 2 Make it easier to add add/manage content links in Guides TH Theresa Harbor Aug 17, 2020 Collecting Feedback 1 EL 5Y 1 Call a webhook in the criteria section of a trigger EM Eric Meiners Aug 13, 2020 Collecting Feedback 0 1 Wildcards for email domain association N Nacim Aug 13, 2020 Collecting Feedback 0 1 API Regex pattern search K Kenneth Aug 12, 2020 Collecting Feedback 0 3 Cursor always on top when scrolling one page further in the ticket view TB Thorsten Breuer Aug 11, 2020 Collecting Feedback 0 3 Add a message number to the ticket view on the customer Help Center MA Marion Abramo Aug 5, 2020 Collecting Feedback 0 5 Different captcha rules for 'guests' and 'users' K Koen Aug 3, 2020 Collecting Feedback 0 0 IT Support Manager GH Gerry Hooper Aug 1, 2020 Collecting Feedback 0 4 Sorting Macros GK Geoff Knight Jul 22, 2020 Collecting Feedback 0 8 Have all permissions disabled when creating a ticket department AS Ahmad Sahrizal Jul 20, 2020 Collecting Feedback 2 C 5Y C 5Y 0 More font sizes when editing articles and guides TB Thorsten Breuer Jul 16, 2020 Report 0 1 Forward and resolve in one step Trendfire Jul 15, 2020 Report 0 9 Repeating Task or Ticket E Errol Jul 13, 2020 Collecting Feedback 2 BW 5Y C 3Y 2 Automatic approval reminders PW Patrick Wijntjes Jul 13, 2020 Report 0 0 Sorting registered views in publish area TB Thorsten Breuer Jul 13, 2020 Report 0 57 Structured report permissions RT Robert Tanka Jun 25, 2020 Collecting Feedback 0 73 Bulk-Remove Users MA Malou Axelstén Jun 25, 2020 Collecting Feedback 3 C 5Y 3Y SW 1Y 15 Link Articles and Guides to Ticket? MU Mika Ullgren Jun 18, 2020 Collecting Feedback 0 9 Link to articles and guides in ticket replies? MU Mika Ullgren Jun 18, 2020 In Development 0 30 Changing Type for Custom Fields C Christian Jun 18, 2020 Collecting Feedback 0 Previous page1Page 1…4Page 45Page 56Page 67Current Page8Page 89Page 910Page 10…25Page 25Next page
