Search Labels - Deskpro Support
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Counting Call Transfers by Agents
At the moment you can report on how many times a call got transferred to an agent, we would like the...
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Have variable dropdown lists in alphabetical order or ability to choose order
When creating a variable in the reporting interface, and if there are a lot of options, the list goe...
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Remove the 'download as csv' and 'print' buttons on dashboard widgets
We would like the ability to remove the 'csv download' and 'print' buttons on report widgets
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Allow a parameter for a report that defaults to the currently logged in agent
We would like to have reports available to our agents to review their tickets where the default valu...
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Report for Jira linked tickets
Currently it isn't possible to report on tickets linked to JIRA issues. This would be a helpful metr...
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Option for custom links behind the ticket ID number in reports
Would like it so that if you can set the URL's behind clicking the ticket ID number in a report
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Show the full hierarchy of custom fields in dpql report output
If you pull a very basic report exporting data on tickets with custom fields, e.g DISPLAY TABLE SELE...
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Reports for users
Currently reports are focussed on internal use (agent KPIs etc) However we would like to be able to...
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Create report that lists out the person the chat is aimed at in a note
Create a report that lists out the person the chat is aimed at in a note (agent IMs)
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Reporting on usergroups
Currently it isn't possible to report based on usergroups. It would be helpful if this information ...
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Increase hit_record table to hold more than 7500 records
Currently, the table hit_record is hardcoded to only accept 7500 records. An option to set a custom...
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Determine how often agents send emails when creating ticket in agent interface
I’d like to be able to report on how often agents send a message when creating a ticket. I have the...
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Compulsory time logging
I'd like to be able to force agents to submit a time against the time log when they submit a reply s...
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Ability to change the reporting widget colours
Apologies if this is already a feature (if it is, I cannot find it). But could we have a simple UI ...
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Add more date variables to make it easier to create Quarterly reports
Hello, I’m looking to build a quarterly SLA report by agent to pull the SLA metrics of the past 90 d...
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Structured report permissions
Currently with the reports, permissions are either on or off. It would be helpful if you could giv...
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Export as CSV button does not work in Dashboard Reports
From the Dashboard designer there is a helpful button that displays above most widgets to "Down...
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Reports Showing Ticket Labels
When a report is limited to only show tickets that have a specific ticket label, you cannot see what...
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Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
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Reports Permissions
The ability to restrict access to the reports area based on specific criteria would be useful. For ...
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Report on First Time Ticket is Resolved
We really need to know the time to the first ticket resolution. Lots of our tickets get reopened ju...
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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DPQL: Average response time for every agent response
Currently the helpdesk reporting system can easily measure the average time till the first agent res...
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Improve reports: set configurable dates for dashboards
The reports interface should have at least the Ticket insights dashboard configurable so that the st...
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Improve reports: make dashboards exportables to PDF
At the moment it is not possible to export dashboards to PDF. This should be a core feature. A work...