Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Objavljeno: 4. jun. 2015
029. avg. 2023 -
How do I link tickets to community topics?
Objavljeno: 19. mar. 2018
030. jun. 2023 -
How do I notify a user when their ticket is assigned?
Objavljeno: 13. sep. 2023
013. sep. 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Objavljeno: 10. jun. 2014
031. avg. 2023 -
How do I convert a normal user to an agent?
Objavljeno: 11. jun. 2014
031. avg. 2023 -
How do I generate debug information for a ticket?
Objavljeno: 18. jul. 2013
013. sep. 2023 -
Can tickets be put on hold?
Objavljeno: 18. nov. 2001
08. sep. 2023 -
How can I see which tickets have been resolved by only one agent?
Objavljeno: 9. maj 2018
01. avg. 2023 -
How can I strip HTML from message content in my report?
Objavljeno: 13. okt. 2015
031. avg. 2023 -
Changing the size of the navigation buttons
Objavljeno: 4. okt. 2016
131. avg. 2023 -
How do I find the ID number of a Deskpro field or other item?
Objavljeno: 13. okt. 2015
031. avg. 2023 -
How can I specify a sub-status in stats?
Objavljeno: 19. mar. 2019
031. avg. 2023 -
Querying Custom Fields
Objavljeno: 24. jun. 2019
031. avg. 2023 -
I'm having trouble making a custom report retrieve phone numbers
Objavljeno: 13. okt. 2015
031. avg. 2023 -
Unified login with JSON Web Token standard
Objavljeno: 14. nov. 2014
031. avg. 2023 -
I'm having trouble with the subject of reminder emails
Objavljeno: 2. nov. 2015
031. avg. 2023 -
Is there a way to CC: someone into a ticket?
Objavljeno: 23. sep. 2014
031. avg. 2023 -
I don't want to show the author for Knowledgebase articles
Objavljeno: 12. feb. 2016
131. avg. 2023 -
I don't want to show the author of Knowledgebase articles
Objavljeno: 17. okt. 2016
031. avg. 2023 -
How do I prevent a specific agent being assigned tickets?
Objavljeno: 2. mar. 2017
031. avg. 2023 -
How do I create a welcome message for my portal?
Objavljeno: 8. avg. 2016
031. avg. 2023 -
How do I change the welcome message for different usergroups?
Objavljeno: 26. avg. 2016
031. avg. 2023 -
What are the cookies that Deskpro uses?
Objavljeno: 5. sep. 2018
031. avg. 2023 -
How do I make tasks visible to certain agents, teams or departments?
Objavljeno: 11. maj 2018
031. avg. 2023 -
I'm having trouble getting JIRA-related triggers to work
Objavljeno: 7. jan. 2015
031. avg. 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Objavljeno: 2. jun. 2014
031. avg. 2023 -
How can my users view & manage their tickets within the portal?
Objavljeno: 28. feb. 2019
031. avg. 2023 -
8. Create your first knowledgebase article
Objavljeno: 17. avg. 2023
019. sep. 2023 -
How can I export my tickets?
Objavljeno: 7. maj 2015
031. avg. 2023 -
Removing 'Change Password' from the User Profile
Objavljeno: 16. nov. 2016
031. avg. 2023 -
The Portal Editor won't load
Objavljeno: 22. jul. 2015
031. avg. 2023 -
How do I set a default department for tickets submitted via the user portal?
Objavljeno: 8. avg. 2016
031. avg. 2023 -
How do I customize the text that appears on my portal?
Objavljeno: 9. sep. 2014
031. avg. 2023 -
I'm having trouble with agents not receiving SMS alerts
Objavljeno: 5. sep. 2014
031. avg. 2023 -
What are the different interfaces within Deskpro?
Objavljeno: 8. sep. 2014
031. avg. 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Objavljeno: 30. maj 2014
031. avg. 2023 -
How do I change the logo on the agent login screen?
Objavljeno: 10. jun. 2015
031. avg. 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Objavljeno: 18. avg. 2016
031. avg. 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Objavljeno: 29. jul. 2014
031. avg. 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Objavljeno: 5. nov. 2012
031. avg. 2023 -
Can I send SLA notifications to a Slack channel?
Objavljeno: 4. okt. 2019
031. avg. 2023 -
Adding tasks to tickets with triggers
Objavljeno: 15. okt. 2019
031. avg. 2023 -
Adding a background image to the user portal
Objavljeno: 1. nov. 2016
031. avg. 2023 -
How do I add a custom favicon to the user portal?
Objavljeno: 16. nov. 2016
031. avg. 2023 -
How can I make agents record a solution for each ticket?
Objavljeno: 13. okt. 2015
031. avg. 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Objavljeno: 5. apr. 2018
024. avg. 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Objavljeno: 4. maj 2016
024. avg. 2023 -
How can I set different SLA response times for weekdays and weekends?
Objavljeno: 13. jan. 2015
024. avg. 2023 -
Why can't I add a custom ticket status?
Objavljeno: 22. maj 2014
07. sep. 2023 -
Hide Option to Upload Image
Objavljeno: 7. dec. 2018
024. avg. 2023