Preskoči in pojdi v glavno vsebino

How do I make clear in email notifications to agent followers that they don't need to respond? - Knowledgebase / Using Deskpro - Deskpro Support

How do I make clear in email notifications to agent followers that they don't need to respond?

Seznam avtorjev

Question:

In the email notification sent to agent, I would like to make it clear to agents who have been added as followers that they have not been assigned the ticket directly, so don't have to answer the email. Can I show a list of followers in an agent email?

Answer:

Yes, you can edit the email notification templates to show a list of followers. For example:

Followers:<br/>
{% for agent in ticket.getAgentParticipants() %}
- {{ agent.display_name }} ({{ agent.primary_email.email }})<br/>
{% endfor %}

You'd need to add this code to the templates for all the agent notifications where you want followers to be shown.

 

Uporabno Neuporabno

41 od skupaj 69 oseb je ocenilo to stran kot uporabno.

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Potrebuješ namig za geslo?