How do I convert a normal user to an agent? - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I convert a normal User to an Agent?

How do I convert a normal user to an agent?

Zadnjič posodobljeno: 31. avg. 2023, avtor Lara Proud

Question:

Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgrade them to an agent account?

Answer:

Simply use their email address to create an agent in the admin interface. Deskpro will make them an agent, while preserving any information you added about them while they were a user, any tickets they've created, etc.

Uporabno Neuporabno

73 od skupaj 145 oseb je ocenilo to stran kot uporabno.

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Vpiši se
Prijava

Avtor: Ben Henley
Creation date: 11. jun. 2014
Last update: 31. avg. 2023
Publish date: 11. jun. 2014