Deskpro Legacy
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How do I update my portal to the latest version?
Objavljeno: 27. maj 2016
016. avg. 2023 -
How do I install the Messenger widget in Wordpress?
Objavljeno: 22. jun. 2016
025. maj 2023 -
How can I further customize my chat widget?
Objavljeno: 22. jun. 2016
016. avg. 2023 -
How can I receive text alerts populated with ticket information?
Objavljeno: 5. jun. 2018
031. avg. 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Objavljeno: 4. dec. 2018
025. maj 2023 -
Updating to the New Email Templates Editor
Objavljeno: 24. mar. 2020
025. maj 2023 -
Updating to the Help Center Theme
Objavljeno: 15. jun. 2020
025. maj 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Objavljeno: 19. avg. 2020
025. maj 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Objavljeno: 26. jun. 2014
031. avg. 2023 -
Why aren't Community Channels showing up on my portal?
Objavljeno: 11. jun. 2014
031. avg. 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Objavljeno: 13. jun. 2014
031. avg. 2023 -
I'm having trouble receiving notification emails when I create a ticket
Objavljeno: 26. jun. 2014
031. avg. 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Objavljeno: 26. jun. 2014
031. avg. 2023 -
How do I resize the panes of the agent interface?
Objavljeno: 27. jun. 2014
031. avg. 2023 -
Why is some of my agent interface missing?
Objavljeno: 26. jun. 2014
031. avg. 2023 -
Can I change the color of the ticket reply/note box?
Objavljeno: 14. feb. 2020
031. avg. 2023 -
Why can't I see flags?
Objavljeno: 28. jul. 2014
131. avg. 2023 -
How can I keep up to date with changes in Deskpro?
Objavljeno: 10. sep. 2014
031. avg. 2023 -
Is there a Deskpro smartphone app?
Objavljeno: 11. sep. 2014
231. avg. 2023 -
I'm having trouble with Active Directory authentication
Objavljeno: 24. okt. 2012
031. avg. 2023 -
How do I view the raw email source for a ticket message?
Objavljeno: 13. feb. 2013
031. avg. 2023 -
How do I nominate users to manage an organization's tickets?
Objavljeno: 16. nov. 2012
031. avg. 2023 -
Can I use a custom domain name for the portal?
Objavljeno: 16. avg. 2012
031. avg. 2023 -
How do I use variables in snippets, messages and webhook actions?
Objavljeno: 11. dec. 2012
431. avg. 2023 -
How can agents communicate with each other within Deskpro?
Objavljeno: 10. sep. 2014
031. avg. 2023 -
How can I run an email-only helpdesk?
Objavljeno: 26. jun. 2014
031. avg. 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Objavljeno: 10. sep. 2014
031. avg. 2023 -
What are archived tickets and why should I use archiving?
Objavljeno: 10. sep. 2014
031. avg. 2023 -
Which web browsers does Deskpro support?
Objavljeno: 10. sep. 2014
031. avg. 2023 -
I'm having trouble with replies not being added to the correct tickets
Objavljeno: 20. feb. 2013
031. avg. 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Objavljeno: 29. maj 2014
031. avg. 2023 -
Does Deskpro support multiple languages?
Objavljeno: 8. sep. 2014
131. avg. 2023 -
Why are agent notes being included in email threads?
Objavljeno: 12. jan. 2015
031. avg. 2023 -
How do I best link to other portal content from guide topics?
Objavljeno: 31. maj 2018
031. avg. 2023 -
How do I link to an individual ticket?
Objavljeno: 13. okt. 2015
131. avg. 2023 -
What does marking a ticket as spam do?
Objavljeno: 26. jun. 2015
031. avg. 2023 -
Can I BCC: someone into a ticket thread?
Objavljeno: 23. sep. 2014
031. avg. 2023 -
How can I set up ticket assignment workflows?
Objavljeno: 19. maj 2014
031. avg. 2023 -
How do I add information to a ticket without emailing the user?
Objavljeno: 16. sep. 2014
031. avg. 2023 -
How does user auto-response flood protection work?
Objavljeno: 14. avg. 2014
031. avg. 2023 -
Sending different auto-responses based on email address
Objavljeno: 20. maj 2014
031. avg. 2023 -
How do I use drag and drop ticket attachments?
Objavljeno: 2. sep. 2014
031. avg. 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Objavljeno: 8. sep. 2014
031. avg. 2023 -
How do I use the filter pane?
Objavljeno: 28. avg. 2014
031. avg. 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Objavljeno: 24. maj 2016
031. avg. 2023 -
How do I remove links to Deskpro from email notifications?
Objavljeno: 19. maj 2014
031. avg. 2023 -
How can I change the format and display of date and time?
Objavljeno: 25. apr. 2014
031. avg. 2023 -
How do I assign multiple tickets to one user from another?
Objavljeno: 28. maj 2014
031. avg. 2023 -
Who gets my message when I reply to an email notification as an agent?
Objavljeno: 20. jul. 2015
024. avg. 2023 -
How do I disable keyboard shortcuts?
Objavljeno: 25. jun. 2015
031. avg. 2023