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Dejavnost
Make custom user and organisation fields available in list views for persons/organisations
Planning Collecting Feedback
0
Option to have customers' timezone inherit from their organizations' time zone
Planning Collecting Feedback
1
More positions (and other options) for the chat widget
Planning Collecting Feedback
0
Show number of replies by Agent or by User in the ticket overview
Planning Collecting Feedback
0
Possibility to add files to a reply or a note when they are edited (like when i create them)
Planning Collecting Feedback
0
Real integration via plugin in CMS
Planning Collecting Feedback
0
Internal notes/comments (only for agents) in an article.
Planning Collecting Feedback
0
Show if message was edited
Planning Collecting Feedback
0
Separate SLAs in Ticket overview
Planning Collecting Feedback
1
Renaming and dating Problems after creation
Planning Collecting Feedback
0
JIRA addon to display DeskPro-Tickets in JIRA issue
Planning Collecting Feedback
0
Options to disable more Features for better usability
Planning Collecting Feedback
0
Hiding the Ticket language field
Planning Collecting Feedback
0
Visual fine tuning of Department drow down
Planning Collecting Feedback
0
Show organisation avatar in ticket
Planning Collecting Feedback
1
API for Satisfaction
Planning Collecting Feedback
1
Change Date Time input format for date fields
Planning Collecting Feedback
0
Download ticket as PDF without agent notes
Planning Collecting Feedback
2
Improvements for the chat feature.
Planning Collecting Feedback
0
Allow additional criteria on the default email account triggers
Planning Collecting Feedback
0
Dark/Night mode theming?
Planning Collecting Feedback
11
Start Ticket in Agent Interface via URL
Planning Collecting Feedback
1
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Planning Collecting Feedback
0
Small Field Names in v5
Planning Collecting Feedback
0
Ability for categories in Knowledgebase to be translated when user changes language
Planning Collecting Feedback
0
Adding more columns to the 'linked tickets' tab
Planning Collecting Feedback
1
Better naming of embedded images
Planning Collecting Feedback
1
Ability to disable Your Account feature from the portal
Planning Collecting Feedback
0
Integrate agent chat with Slack
Planning Collecting Feedback
1
Add ability to automatically login the user with an link and token
Planning Collecting Feedback
0
Ability to create unique date drop downs in reports
Planning Collecting Feedback
2
Ability to set an alert when an email has failed to be sent
Planning Collecting Feedback
3
Knowledgebase and Downloads Navigation Improvements
Planning Under Review
0
Ability to report on missed chats
Planning In Development
0
Improve the delay between New News Posts and New News email notifications
… Under Review
1
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
… Under Review
1
Audit Log- Changes to Agent Permissions
Planning Collecting Feedback
0
Change Password field visible when Deskpro has no control over the remote password
Planning Collecting Feedback
0
Content v2 API POST for Articles/Downloads
Planning Collecting Feedback
1
Add generic S3 support for 3rd party S3 clusters
Planning Collecting Feedback
0
Mass Action Forwarding to a person that isnt an agent on the system
Planning Collecting Feedback
0
Add agent-forwarded messages to ticket through tag
Planning Collecting Feedback
0
Sync AD user info
… Collecting Feedback
2
Additional Agent Trigger Criteria
Planning Under Review
1
Ability to restrict certain agents from viewing notes
Planning Collecting Feedback
0
Ability to Analyze and Manage News Subscribers
Planning Collecting Feedback
1
Azure Logic App connector
Planning Collecting Feedback
0
Add ability to select certain times of the day for chat to be available.
Planning Collecting Feedback
1
Add a list of related articles in /kb/{article_id} to the response output
Planning Collecting Feedback
0
Allow blocking of domains at chat level
Planning Under Review
0