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Dejavnost
Customizable Checklists that can be inserted into a ticket interface
… Collecting Feedback
2
Mass-merge tickets for the same customers
Planning Collecting Feedback
1
Managing Custom Fields in Admin
Planning Collecting Feedback
1
Add metadata for knowledgebase articles
… Collecting Feedback
2
JIRA integration - carry over text
Planning Collecting Feedback
1
Modify Default set of Ticket Email Notifications
Planning Collecting Feedback
0
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Planning Collecting Feedback
0
Changing the font family-color of the chat/ticket widget.
Planning Collecting Feedback
0
More information on incoming chat pop up screen for agents
Planning Under Review
0
Implement an all/none toggle on ACL lists
Planning Collecting Feedback
0
Triggers and Escalations based on Assigned Agent properties
Planning Collecting Feedback
0
Hide other Agents
Planning Collecting Feedback
6
Add schema or RDFa markup
… Collecting Feedback
2
Ticket creation date should be that of email receipt date
Planning Collecting Feedback
0
Add more flags for agents to use
Planning Collecting Feedback
0
Improved anti-spam tools
Planning Collecting Feedback
0
Add agents as followers when mentioned in a note
Planning Collecting Feedback
0
Email addresses for Teams
Planning Collecting Feedback
0
Custom user fields for specific usergroups
Planning Collecting Feedback
0
Add agents to new Access Groups automatically
Planning Collecting Feedback
0
Disable automatic sending emails
Planning Collecting Feedback
0
More sort options in CRM/Feedback/Publish modules
Planning Collecting Feedback
1
User Dashboard on user portal
… Collecting Feedback
1
Template and Phrase searching
… In Development
2
Allow push-message via the live chat system
Planning Collecting Feedback
0
JIRA portal triggers
Planning Collecting Feedback
1
Show support hours and current time on portal
Planning Collecting Feedback
1
Ability to change chat widget appearance based on whether agent is available or not
Planning Collecting Feedback
0
Ability to add company logo to chat widget
Planning Under Review
1
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Planning Collecting Feedback
1
Ability to expand columns in Agent ticket grid
Planning Collecting Feedback
1
Selecting between Chat & Ticket in website widget
Planning Under Review
0
Sort SLA's in admin interface
Planning Collecting Feedback
0
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Planning Collecting Feedback
0
Add ability to clean up or filter unused images and files
Planning Collecting Feedback
0
Allow entire IP subnets in whitelist
Planning Collecting Feedback
0
Ability for Admin to remote logout agent
Planning Collecting Feedback
1
Implement management commands using API in a multi-threaded capable platform.
Planning Collecting Feedback
1
Noises for notifications for tickets or IM
Planning Collecting Feedback
1
Ignore SSL errors in Web Hook action
Planning Collecting Feedback
0
Change chat widget status based on available agents.
Planning Under Review
4
IM Notification or Flags
Planning Under Review
1
Triggers based on chat
… Collecting Feedback
4
Ticket forward notification
Planning Collecting Feedback
0
Modification to Fields display for filters, ordering, and grouping
Planning Collecting Feedback
0
Agent Seperation for Knowledgebase Sections
… Collecting Feedback
2
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
… Collecting Feedback
2
Renaming of downloaded files
Planning Collecting Feedback
1
Time Log Custom Field Variables
Planning Collecting Feedback
0
Create Ticket-Templates more powerful than snippets
Planning Collecting Feedback
0