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Suggestion DPQL Reports Bug Report
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Suggestion DPQL Reports Bug Report
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report
Likes
Title / Author
Status
Comments
Activity
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
12 feb. 2021
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
10 feb. 2021
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
5 feb. 2021
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
23 feb. 2021
Report
0
0
Triggers for persons and organisation
Michael W.
23 feb. 2021
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
23 feb. 2021
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
23 feb. 2021
Report
0
5
Bulk Delete Agents
Shawn Morris
4 feb. 2021
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
3 feb. 2021
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
2 feb. 2021
Collecting Feedback
0
6
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
2 feb. 2021
Collecting Feedback
0
5
Different feedback forms for tickets from different departments
masumeh
1 feb. 2021
Collecting Feedback
0
11
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
28 ian. 2021
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
23 feb. 2021
Report
0
10
Most used contacts option
Mindaugas
22 ian. 2021
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
6 mai 2021
Collecting Feedback
0
3
Lock icon in condensed ticket list view
Jason McGrath
23 feb. 2021
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
23 feb. 2021
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
23 feb. 2021
Collecting Feedback
0
1
Prevent users from resolving tickets
Tommy Jackson
23 feb. 2021
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
23 feb. 2021
Collecting Feedback
0
3
Search by attachment name
Mindaugas
23 feb. 2021
Collecting Feedback
1
2
How to make Message and Subject field not required
Jackie Macapanpan
23 feb. 2021
Collecting Feedback
2
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
14 dec. 2020
Collecting Feedback
0
0
Change search defaults
Azeem Javed
14 dec. 2020
Collecting Feedback
0
9
recall message
adam johnson
23 feb. 2021
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
10 dec. 2020
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
23 feb. 2021
Report
0
5
Custom fields for Guides
Theresa Harbor
1 dec. 2020
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
1 dec. 2020
Collecting Feedback
0
0
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
24 nov. 2020
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
18 nov. 2020
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
1 mar. 2021
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
16 nov. 2020
Collecting Feedback
0
8
A permission that allows agents to only see certain CRM usergroups
Jared
6 nov. 2020
Collecting Feedback
0
5
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
4 nov. 2020
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
23 feb. 2021
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
28 oct. 2020
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
23 feb. 2021
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
23 feb. 2021
Collecting Feedback
2
0
Community Topic Filter view - want to see 'All'
Marion Abramo
23 feb. 2021
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
19 oct. 2020
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
15 oct. 2020
Collecting Feedback
0
3
Mark agent as absent / enter substitution for agent
Thorsten Breuer
23 feb. 2021
Report
1
1
Customise time options for follow ups
Mark Edwards
13 oct. 2020
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
13 oct. 2020
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
9 oct. 2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
8 oct. 2020
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
6 oct. 2020
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
30 sept. 2020
Collecting Feedback
1