Alerts for incoming email processing errors - Community / Feature Request - Deskpro Support

Alerts for incoming email processing errors Collecting Feedback

Matthew Wray

It would be helpful if you could create an alert when an email fails processing.

Currently if an individual email fails processing the only way to find this out is by manually checking the logs.

Comment (1)

shankirth

acum 10 luni

Please prioritize the implementation to trigger an alert if the outgoing mails are stuck or not processed, hence we can process those critical mails before operations team or BU report the issue.

so that SLA will not missed post the above implementation and production impact will be avoided.

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New Feature Request

Author: Matthew Wray
Date Created: Feb 8, 2023