Ticket Structure
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How do I set up a new user registration form?
Publicado: 8 de set. de 2023
08 de set. de 2023 -
How do I set a default department for tickets submitted via the Help Center?
Publicado: 17 de ago. de 2023
017 de ago. de 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Publicado: 17 de ago. de 2023
017 de ago. de 2023 -
How do I add Custom User Fields to Ticket Forms?
Publicado: 1 de set. de 2023
08 de set. de 2023 -
What is Ticket Archiving and why should I use it?
Publicado: 16 de jun. de 2023
07 de set. de 2023 -
Why can't I add custom ticket statuses?
Publicado: 16 de jun. de 2023
07 de set. de 2023 -
How do I follow up automatically when a user stops replying?
Publicado: 1 de set. de 2023
07 de set. de 2023 -
How can I make a department visible to agents only?
Publicado: 7 de set. de 2023
07 de set. de 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 3 de out. de 2023
03 de out. de 2023 -
Creating an Impact, Urgency and Priority matrix
Publicado: 1 de ago. de 2023
09 de jan. de 2024