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How do I enable plain text ticket notification emails? - Base de Conhecimento / Using Deskpro - Deskpro Support

How do I enable plain text ticket notification emails?

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Question:

I'm receiving HTML-only ticket notification emails from Deskpro, but I prefer plain text. How can I enable this?

 

Answer:

In the agent interface, go to Preferences under the agent avatar at the top right.

Under your email address, check Send email notifications with plaintext parts.

 

 

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