Agent
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I'm not receiving notifications when I create a ticket
Published: 8 de jun. de 2023
08 de jun. de 2023 -
Changing the order of messages on a ticket
Published: 8 de jun. de 2023
031 de ago. de 2023 -
Getting to Know your Deskpro Workspace
Published: 15 de nov. de 2022
022 de jun. de 2023 -
Why is part of the Agent Interface out of view?
Published: 8 de jun. de 2023
08 de jun. de 2023 -
Who can see My Stars?
Published: 9 de jun. de 2023
09 de jun. de 2023 -
Deskpro Mobile App
Published: 9 de jun. de 2023
024 de ago. de 2023 -
How do I view the email source for a ticket message?
Published: 12 de jun. de 2023
012 de jun. de 2023 -
How do I nominate users to manage an organization's tickets?
Published: 12 de jun. de 2023
01 de ago. de 2023 -
How can Agents communicate with each other in Deskpro?
Published: 16 de jun. de 2023
024 de ago. de 2023 -
How can I insert pre-defined text or canned responses?
Published: 16 de jun. de 2023
024 de ago. de 2023 -
Which web browsers does Deskpro support?
Published: 16 de jun. de 2023
024 de jun. de 2024 -
Does Deskpro support multiple languages?
Published: 4 de abr. de 2023
031 de ago. de 2023 -
Why are Agent Notes included in Email threads?
Published: 19 de jun. de 2023
024 de ago. de 2023 -
How can I best link to other Help Center content?
Published: 19 de jun. de 2023
022 de jun. de 2023 -
How can I quickly copy and share ticket information?
Published: 20 de jun. de 2023
022 de jun. de 2023 -
Can I BCC someone into a ticket thread?
Published: 20 de jun. de 2023
020 de jun. de 2023 -
How can I add information to a ticket without notifying the user?
Published: 22 de jun. de 2023
031 de ago. de 2023 -
How can I drag and drop attachments into a ticket?
Published: 26 de jul. de 2023
026 de jul. de 2023 -
What is the difference between Labels and Search Words on Help Center content?
Published: 8 de jun. de 2023
031 de ago. de 2023 -
Can I collapse the Navigation Panel?
Published: 22 de jun. de 2023
024 de ago. de 2023 -
Who gets my message when I reply to an email notification as an agent?
Published: 23 de jun. de 2023
024 de ago. de 2023 -
How can I reply to Tickets by Email?
Published: 13 de set. de 2023
013 de set. de 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29 de ago. de 2023
029 de ago. de 2023 -
Using QR Code to access the Deskpro Mobile App
Published: 1 de ago. de 2023
01 de ago. de 2023 -
Is there a way to CC: someone into a ticket?
Published: 1 de ago. de 2023
01 de ago. de 2023 -
Download ticket results as CSV
Published: 17 de ago. de 2023
017 de ago. de 2023 -
How do I attach files and images to tickets?
Published: 30 de ago. de 2023
030 de ago. de 2023 -
What is an agent?
Published: 18 de set. de 2012
01 de ago. de 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Published: 10 de ago. de 2023
010 de ago. de 2023 -
How do I enable plain text ticket notification emails?
Published: 24 de jul. de 2015
016 de ago. de 2023 -
Ticket followers replying by email is going to the user not the agent
Published: 30 de ago. de 2023
030 de ago. de 2023 -
How do I mass re-assign multiple tickets to one User from another?
Published: 21 de ago. de 2023
021 de ago. de 2023 -
What are the different interfaces in Deskpro?
Published: 17 de ago. de 2023
021 de ago. de 2023 -
How do I use Email Action Codes?
Published: 29 de ago. de 2023
029 de ago. de 2023 -
How can I take screenshots in Deskpro?
Published: 15 de mai. de 2013
031 de ago. de 2023 -
Can Tickets be placed in Pending?
Published: 1 de set. de 2023
08 de set. de 2023 -
What are Organizations?
Published: 29 de nov. de 2007
08 de set. de 2023 -
How can you avoid Ticket Collision?
Published: 9 de fev. de 2024
09 de fev. de 2024 -
How to inspect AJAX requests with Chrome tools
Published: 11 de set. de 2023
011 de set. de 2023 -
Microphone not Working
Published: 20 de mai. de 2020
013 de set. de 2023 -
How can I make knowledgebase articles visible to specific users only?
Published: 13 de set. de 2023
013 de set. de 2023 -
Why is my Macro not inserting text into the Reply Box?
Published: 15 de set. de 2023
015 de set. de 2023 -
How to use the Deskpro Mobile App
Published: 15 de set. de 2023
018 de set. de 2023 -
How are CC'd Users displayed in Deskpro?
Published: 19 de set. de 2023
019 de set. de 2023 -
What documentation is available for Deskpro?
Published: 15 de set. de 2023
09 de jan. de 2024 -
How do I generate a HAR file for troubleshooting?
Published: 25 de out. de 2017
012 de mar. de 2024 -
What resources are available for teaching agents to use Deskpro?
Published: 3 de fev. de 2015
09 de jan. de 2024