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Kunnskapsbase 0
Nyheter 0
Filer 0
Samfunnet 15

Viser resultater i Kunnskapsbase for: “SLAs” (0)

Viser resultater i Samfunnet for: “SLAs” (15)

Department separation
3Y '
Working hours taken into account in escalations OR SLAs to be completed by actions
11M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
7Y '
Sort SLA's in admin interface
7Y '
Include user message in SLA alert email
7Y '
Count agent note as a 'reply' for SLA measurement
3Y '
Ability to have saved sets of working hours for different SLAs
3Y '
Copy SLA settings
4Y '
Ability to pause an SLA
4Y '
SLA Filters: set a default view
4Y '
SLA is completed only when the second agent response when an agent creates a ticket
1Y '
SLA failed not clear enough
1Y '
make completed SLA's clearer in the interface
3Y '
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
1Y '

Viser resultater i Nyheter for: “SLAs” (0)

Viser resultater i Filer for: “SLAs” (0)

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