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"SLAs"
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Kunnskapsbase
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Samfunnet
15
Viser resultater i Kunnskapsbase for:
“SLAs”
(0)
Viser resultater i Samfunnet for:
“SLAs”
(15)
Department separation
2Y '
Working hours taken into account in escalations OR
SLAs
to be completed by actions
5M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
6Y '
Sort SLA's in admin interface
7Y '
Include user message in SLA alert email
6Y '
Next reply time on an SLA
3Y '
Count agent note as a 'reply' for SLA measurement
2Y '
Ability to have saved sets of working hours for different
SLAs
2Y '
Copy SLA settings
4Y '
Ability to pause an SLA
3Y '
SLA Filters: set a default view
4Y '
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
6M
Set triggers to run based on SLA statuses changing
6M
SLA is completed only when the second agent response when an agent creates a ticket
6M
Viser resultater i Nyheter for:
“SLAs”
(0)
Viser resultater i Filer for:
“SLAs”
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