Community - Deskpro Support

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Send the admin a notification when e-mail is rejected

Collecting Feedback 3mos Report

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Define working hours for escalations

Collecting Feedback 3mos Report

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Possibility to change default values for ticket advanced search

Collecting Feedback 3mos Report

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Möglichkeit den Login für User abzuschalten

Collecting Feedback 3mos Report

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Massen-Löschung von Usern/ bulk user deletion

Collecting Feedback 3mos Report

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Archivierung von Tickets

Collecting Feedback 3mos Report

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Chat queue delete feedback

… Report

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Reporting on usergroups

… Collecting Feedback

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Create report that lists out the person the chat is aimed at in a note

… Collecting Feedback

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Change the default selection in the ticket search

… Collecting Feedback

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Reports for users

… Collecting Feedback

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Improved live reporting for Voice

… Collecting Feedback

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Ability to create variables/global fields in the system

… Collecting Feedback

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Display organization Parent in ticket as well as the Organization

… Report

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Improve ticket debug logs

… Collecting Feedback

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Increase amount of tickets shown in ticket list

… Collecting Feedback

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Improve HTML table formatting

… Collecting Feedback

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Support multi language in the mobile apps

In Development 38 sekunder Collecting Feedback

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Slack App : Voice Integration

… Report

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Show the full hierarchy of custom fields in dpql report output

… Collecting Feedback

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Chat permissions options, view historical chats.

… Collecting Feedback

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Support & Integration for Calendly Scheduling

… Collecting Feedback

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CRM Listing - ability to show or hide Users set to "disabled"

… Collecting Feedback

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Ability to have individual meta titles for users

… Collecting Feedback

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Ability to add a value to, or remove a value from, a category-like field

… Collecting Feedback

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Saving attachments fails without indication when the virus scanner interferes

… In Development

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DeskPro Variables for Snippets

… In Development

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Modifiable robots.txt file

… Collecting Feedback

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Parsing message content into custom fields

… Collecting Feedback

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More filter options for text box custom fields

… Collecting Feedback

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API for getting the result of a DPQL Query

… Report

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When copying text into Deskpro reply box, would like it to retain original formatting

… Collecting Feedback

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Ticket filters with 'OR' logical condition

Report 3 uker Collecting Feedback

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Open in a new tab checkbox for Guides

… Under Review

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Option for custom links behind the ticket ID number in reports

… Collecting Feedback

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Task criteria in ticket triggers

… Collecting Feedback

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Hiding Untranslated Articles

Under Review 34 sekunder Collecting Feedback

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Disable transcript download

… In Development

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Guide Subscriptions/Notifications

… Collecting Feedback

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Stop logged in users from being able to edit their name in the ticket submission form

… Collecting Feedback

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Retain existing field values when adding other values to a multi select field via a trigger

… Collecting Feedback

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Import/Export of objects from the admin area, such as triggers and templates.

… Report

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Option to create page sections with H2 and H3 in Guides

In Development 13 sekunder Collecting Feedback

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Chat Escalation

… Report

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Integration of Jira App with Multiple Jira Instances\ Servers

… Collecting Feedback

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Call Tickets - Show Local Time, if TZ is different from Agents

Report 5 minutter Collecting Feedback

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Macro Action Option to Add Snippet as a Note

Report 5 sekunder Collecting Feedback

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Allow to change the number of day outgoing emails retained

Report 1 uke Collecting Feedback

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Hot comment or warning about user or organization

Report 1 uke Collecting Feedback

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More options for assigning missed calls & voicemails

… Collecting Feedback

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