Community
Feature Request (1116)
View all Feature RequestsRecent activity
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I'd like to be able to use a webhook in the criteria of a trigger. For example,...
1D -
It would be helpful if rather than having to add every sub-domain to email ass...
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It would be helpful if you could search regex patterns through the API (for GDPR...
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In the old template editor you could locate all the templates you'd edited by se...
4D
Bug Report (119)
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Hi, same here. I would prefer not to have line breaks at all. I have some short ...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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While getting 5 new agents up to speed all looked at the unassigned in this sect...
8M -
When creating a Macro for a particular problem that we wanted to include some br...
9M
Suggestion (107)
View all SuggestionsRecent activity
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Hello! We recently went into production with our DeskPro system and I think it ...
1M -
It would be useful if there was an option to link articles and topics to a ticke...
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In fact, Deskpro's localisation features are only really useful in our situation...
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Currently, i can see tickets on user´s page in form of list Will be great to h...
3M
DPQL Reports (11)
View all DPQL ReportssRecent activity
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If you would like to report which tickets have been closed with one message from...
7M -
We can run the report below to find the percentage of tasks that we are completi...
10M -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y