Community - Deskpro Support

Liker	Tittel / forfatter '	Status	Kommentarer	Aktivitet
4	Improve Ticket Summary Tab Usability Elena 31. mar. 2025	Collecting Feedback	0	6M
0	Rotating 24-hour Agent Shifts Elena 31. mar. 2025	Collecting Feedback	0
1	Adobe Integration Kimberley D Byrd 20. feb. 2025	Report	0	6M
3	Intelligent ticket assignment Kyle Griffin 17. mai 2024	Report	0
1	Be able to mark an email as important John Monkhouse 16. apr. 2024	Report	0	10M
0	Brand Information for Snippets John Monkhouse 16. apr. 2024	Report	0
1	Merge billing items when merging people or companies Lieven Embrechts 29. mar. 2024	Report	0
2	avoid excessive registered users in CRM Lieven Embrechts 29. mar. 2024	Report	0
2	To allow mention of agent teams in notes section Sangeetha Lakshminarayana 13. mar. 2024	Report	0
1	Display file name in history for 'file' field type Koen 11. mar. 2024	Report	0
0	Display file name in history for 'file' field type Koen 11. mar. 2024	Report	0
1	Copy a Approval John Monkhouse 5. mar. 2024	Report	0
0	Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) Allen, Eric 5. mar. 2024	Report	0
0	Default department per usergroup Koen 22. feb. 2024	Report	0
2	Copy a Macro and Triggers John Monkhouse 16. feb. 2024	Collecting Feedback	1	1Y '
2	Help Center: publish calendar with events Koen 16. feb. 2024	Report	0
1	Datepicker Service \| Ascoo-ITS 16. feb. 2024	Report	0
1	Publish guide on search results Bas Rikkerink 15. feb. 2024	Report	0
1	Change order of search result tabs Bas Rikkerink 15. feb. 2024	Report	0	1Y '
1	Form condition for fields based on user group Koen 14. feb. 2024	Report	0
2	Add 'Review date' option for Guide Koen 14. feb. 2024	Report	0	1M
0	Option to auto-expand table in report so it always shows all all values Koen 8. feb. 2024	Report	0
0	Sort field values in Reports according to a) order set for the field b) highest number Koen 8. feb. 2024	Report	0
0	Allow agent (not-admin) to manage values (options) of specific field Koen 8. feb. 2024	Report	1	1Y '
0	Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. Robert Lochen 6. feb. 2024	Report	0
0	Trigger Suggestions John Monkhouse 6. feb. 2024	Report	0
2	Agent Messages Text Entry Samuel Wolfe 5. feb. 2024	Report	0
3	Displaying names on agent notes David Palmquist 29. jan. 2024	Report	0
1	View Department John Monkhouse 26. jan. 2024	Report	0
3	Customer Admin Roles John Monkhouse 25. jan. 2024	Report	0
1	Agent login logs - API support Izsak Szikra 16. jan. 2024	Report	0
1	Give agent permission to edit values of a specific field Koen 15. jan. 2024	Report	1	1Y '
1	Add 'send (agent) email' action to macro functionality Koen 13. jan. 2024	Report	0
1	Create multiple tickets from 1 user ticket submission Kim Gilmour 11. jan. 2024	Report	0
1	Mass update Team of ticket via Admin area Koen 9. jan. 2024	Report	0
0	Searching/filtering for chats that are not live Christian Cantinelli 8. jan. 2024	Report	0
0	Lists for chats that are not live Christian Cantinelli 8. jan. 2024	Report	0
7	UNDO....on sending message to customer Marion Abramo 5. jan. 2024	Report	0
0	Send a link to the ticket for the user to view via SMS Staffan Hugemark 15. des. 2023	Collecting Feedback	0
0	Voice Broadcasting Request Gabbi 7. des. 2023	Report	0
0	Approval for Helpdesk Articles Lucas Wood 5. des. 2023	Report	0
0	Article/News/Community comment to email Marion Abramo 1. des. 2023	Report	0
5	Option to delete a user without deleting their tickets Marion Abramo 22. nov. 2023	Report	0
1	Add label while creating ticket as agent Jan Gerlach 22. nov. 2023	Report	0
0	Separation line - font task bar Shea Manion 20. nov. 2023	Report	0
3	[UX suggestion] Change label 'Add' to 'Add label' Koen 10. nov. 2023	Report	0
1	Add interface to mange Problems, just like you can manage Snippets Koen 9. nov. 2023	Report	0
1	Hide messages Adin Rand 9. nov. 2023	Report	0
1	Duplicate Detection Ashley Clark 7. nov. 2023	Collecting Feedback	0	4M
0	populate organisation field when an agent creates a ticket Lieven Embrechts 27. okt. 2023	Report	0

Liker

Tittel / forfatter '

Status

Kommentarer

Aktivitet

4

Improve Ticket Summary Tab Usability

Elena

31. mar. 2025

Collecting Feedback

0