I'm having trouble with being redirected to the wrong helpdesk address - Kennisbank / Using Deskpro / Admin / Configuration - Deskpro Support

I'm having trouble with being redirected to the wrong helpdesk address

Voor het laatst bijgewerkt door: 24 aug 2023 door Hannah Scott

Question:

I changed the IP or custom domain for the helpdesk. Now, when I try to visit the Help Center or the agent interface, I get redirected to the wrong address. How can I fix this?

Answer:

You should be able to access the admin interface at yourdomain.com/app#/dashboard on the new address. Go to Admin > Configuration > Brands and update the Helpdesk URL setting.

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Auteur: James Godwin
Creation date: 1 aug 2023
Last update: 24 aug 2023
Publish date: 24 aug 2023