It is currently possible to download an entire ticket as PDF. I find this very useful in some situations, such as when a ticket has to be archived, forwarded or shared with a third party.

However, the downloaded PDF always contains all agent notes AND these agent notes are indistinguishable from agent replies. This highly limits the use the 'Download PDF' option for tickets that have notes that are meant for internal use.

I would like to see two things:
1. An option to 'Download PDF without Agent Notes'.
2. A clear distinction between agent notes and agent replies in the downloaded PDF (either by color, such as in the interface, or by adding the text 'NOTE' somewhere).

I believe that this feedback may be related to https://support.deskpro.com/en/feedback/view/export-ticket-as-pdf-without-notes, which I had interpreted as a similar request. However, that feedback was recently closed.