Zoek labels - Deskpro Support
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"download pdf" in agent interface to include ticket field responses
I would really like to see either: 1) a good data export option, which would include all conversatio...
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Delayed Send Feature
I'm not sure if this is a common request for a feature, but I think it would be nifty if the softwar...
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Add Separate Notification for Mentions in Tickets
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
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Allow us to send a CC to additional emails on the account
Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...
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Provide a way to record notes in a new ticket
Provide a way to record notes in a new ticket without having to create and then convert a message to...
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E-mail agent reply template check ticket status
When replying to a customer, you can choose Resolved and Awaiting agent. If your system is using the...
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Load-balanced ticket distribution
The Round Robin ticket distribution is a good start, but it falls short when you have team members t...
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Forward entire ticket history
It is possible to forward a specific message to an external email address.It is also possible to exp...
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Trigger rule by number of replies on a ticket
I would like to be able to trigger an action when the number of replies exceeds certain number of re...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Would like more settings on ticket archiving
Is it possible to have some more settings on ticket archiving? We have perpetual tickets for in-hous...
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Search via the Product root/familiy as well as version
We have multiple product 'families' and each one has a major version and sub versions. It would be n...
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Background Colour/Font Size changes to ticket fields
It would be nice if we could change the font size/background colour for ticket fields to make them s...
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Ticket Billing Charge URI incorrect
API Documentation for ticket billing charges is not correct. URI Listed: /ticket/{ticket_id}/billing...
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Move Messages to Other Tickets
Having the ability to split and forward messages is fantastic. It would be great if we also had the ...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Display Ticket ID on Linked Tickets List
Subject says it all.
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Add 'create feedback' on context menu from within a ticket
At the moment you can create an article if you are in a ticket, but you can't create a feature reque...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...