Deskpro Horizon Release 2023.48
We’re pleased to announce the release of Deskpro Horizon, version 2023.48.1. This release includes an exciting new feature that improves agent efficiency, some general improvements to product functionality, and several bug fixes.
Streamline your support with Ticket Templates
We're excited to announce our new helpdesk feature, Ticket Templates, designed to streamline your support team's workflow, saving time on creating tickets and allowing more time for resolving customer issues.
Deskpro Horizon Release 2023.47
We’re pleased to announce the release of Deskpro Horizon, version 2023.47. This release includes the expansion of our Facebook Channel to accept User Comments and Posts as Tickets, alongside general improvements to product functionality and bug fixes.
We enhanced our Facebook channel for superior social support
We're excited to announce a significant improvement to the Facebook channel that further enhances our omnichannel support. Previously, our Facebook channel was limited to pulling Direct Messages (DMs) into the helpdesk as tickets your team could respond to. But this...
Deskpro Horizon Release 2023.46
We’re pleased to announce the release of Deskpro Horizon, version 2023.46. This release includes three new Deskpro Apps, as well as features to enhance navigation and efficiency in the helpdesk. These updates also come alongside some general improvements to product fu...
Boost team productivity with Deskpro’s newest time-tracking apps
We're excited to enter a new era of productivity with the integration of three innovative time-tracking apps: Toggl, Clockify, and Harvest into Deskpro. Help your team effortlessly monitor and track time by creating and handling time logs straight from the...
More Streamlined Snippet and Macro Navigation
We’ve listened to your feedback that navigating through multiple categories to find the Snippet or Macro you need can sometimes be a hassle, so we’ve enhanced the behavior of the menus so your most recently accessed Snippet or Macr...
Deskpro Horizon Release 2023.44
We’re pleased to announce the release of Deskpro Horizon, version 2023.44.1. This release includes several new features that increase control and flexibility in the interface, alongside some general improvements to the UI and product functionality and several bug fixes.
Deskpro Horizon Release 2023.43
We’re pleased to announce the release of Deskpro Horizon, version 2023.43. This release includes new features our team has been developing, general improvements to product functionality and improving the visibility of the interface, and several bug fixes.
Deskpro Horizon Release 2023.42
We’re pleased to announce the release of Deskpro Horizon, version 2023.42. This release includes several improvements and bug fixes to enhance the overall performance and usability of the helpdesk. Latest Improvements 💅 We have added tooltips for the Macro options: Add Snipp...
Latest status changes
… Reportpopulate organisation field when an agent creates a ticket
… ReportOption to delete a user without deleting their tickets
… ReportAdd option to set default sorting for queus
… ReportAllow incidents/tickets to be raised from Slack
… ReportIn Languages & Locales, make Default language more prominent