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News

Ott 4

Release Announcements

Deskpro Horizon Release 2022.40.0

We are delighted to announce the latest release of Deskpro Horizon, which includes several new features that will enhance our interface and create a more user-friendly experience for Deskpro Agents. We have also been working to improve many other aspects...

Ott 4

Product (Agent)

We have enhanced the design of our Header Bar and Tabs

We have redesigned several aspects of our Header Bar and Tabs UI based on your feedback to increase visibility and make navigating different tabs and views more intuitive.

Ott 4

Product (Agent)

We have reduced the size of the reply box default state

We have reduced the initial default height of the email and note tabs of the reply box; so you have a clear view of the ticket and easily see messages in the ticket thread when you first open a ticket....

Ott 4

Product (Agent)

Active Status is now visible on Agent Avatars across the interface

We are extending the use of our ‘Active’ Agent states by rolling the feature out across the entire helpdesk to increase internal visibility and make communication and collaboration in the helpdesk easier. You can now see the active state for...

Ott 4

Product (Agent)

You can add Macros to run at ticket creation

You can now queue up Macros on a new ticket that you create from the + New button to run as the ticket is created.

Set 28

Release Announcements

Deskpro Horizon Release 2022.39.0

We are delighted to announce the release of Deskpro Horizon version 2022.39.0, this release includes some ticket optimization work to enhance your experience as Deskpro users, several other improvements, and bug fixes.

Set 28

Product (Agent)

We have optimized ticket loading speed

We have optimized ticket loading speeds to improve your overall experience in the helpdesk, as data in a ticket will render much faster. We have been working hard to improve how data gets handled to ensure that when information is...

Set 20

Release Announcements

Deskpro Horizon Release 2022.38.0

We are pleased to announce the release of Deskpro Horizon version 2022.38.0. This release includes several new features that our team has been developing, general improvements, and bug fixes.

Set 20

Product (Admin)

We have created two new SLA types

We have added two new SLA types to give you further control over time-based performance goals. These new types enable you to set more specific ticket handling goals and easily track your Agents’ performance. The two new SLA types are...

Set 20

Product (Admin)

Set a User's organization automatically with a new Trigger Rule

Apply a User’s organization automatically using our new Set Organization trigger. This new Trigger has been added to the Trigger Rule Builder so you can create or update a User’s organization effortlessly.

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Getting Started (24)
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Using Deskpro (263)
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Sales, Billing & Legal (29)
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Developer & Reporting (99)
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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.