Dashboard
Admin Guide
Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
View GuideAgent Guide
Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
View GuideOn-Premise Controller
Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator
View GuideReports Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.
View GuideLatest status changes
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… Reportpopulate organisation field when an agent creates a ticket
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… ReportOption to delete a user without deleting their tickets
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… ReportAdd option to set default sorting for queus
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… ReportAllow incidents/tickets to be raised from Slack
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… ReportIn Languages & Locales, make Default language more prominent