Deskpro Legacy
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How long can User open a Resolved ticket
Published: 15.4.2019
024.8.2023 -
API: Setting contact data
Published: 29.8.2023
029.8.2023 -
Deskpro API usage examples
Published: 10.9.2014
029.8.2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: 8.9.2014
029.8.2023 -
Can I use Deskpro automation for integration with JIRA?
Published: 22.12.2014
029.8.2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26.1.2015
029.8.2023 -
How to Download a Process Log
Published: 11.2.2019
029.8.2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26.1.2015
029.8.2023 -
Change welcome message based on usergroup
Published: 3.1.2013
029.8.2023 -
How can I add translations for the Welcome Message on the Portal?
Published: 19.12.2019
029.8.2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29.6.2015
029.8.2023 -
I'm having trouble with an error: "The email address is already in use"
Published: 6.1.2016
029.8.2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12.4.2016
029.8.2023 -
How can I improve email previews for certain mobile email apps?
Published: 24.7.2015
029.8.2023 -
How do I filter users from an authentication source?
Published: 22.9.2015
029.8.2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8.5.2018
029.8.2023 -
How do I add an organization-wide email signature?
Published: 24.5.2018
029.8.2023 -
Overriding Messenger settings
Published: 15.7.2020
031.8.2023 -
How to display a ticket custom field in an email template or portal template
Published: 16.7.2015
031.8.2023 -
How can I change the name of the "Contact Us" tab?
Published: 16.11.2016
030.8.2023 -
Number of tickets created this year month by month compared to last year
Published: 20.7.2021
030.8.2023 -
I'm having trouble with the Start Chat button
Published: 10.3.2016
030.8.2023 -
Can I track a Service Level Agreement within Deskpro?
Published: 10.9.2014
030.8.2023 -
I'm having trouble with the round robin working properly
Published: 18.6.2015
030.8.2023 -
How do I restrict access to parts of my portal?
Published: 29.5.2014
030.8.2023 -
Ticket followers replying by email is going to the user not the agent
Published: 3.6.2014
030.8.2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26.7.2023
030.8.2023 -
How do I delete all my test tickets?
Published: 15.6.2015
030.8.2023 -
How do I hide the 'contact us' tab on the front portal page?
Published: 28.11.2017
031.8.2023 -
How do I follow up automatically when a user stops replying?
Published: 1.9.2023
01.9.2023 -
How do I set up an internal knowledgebase for agents only?
Published: 14.8.2014
08.9.2023 -
How can I make a department visible to agents only?
Published: 10.11.2014
07.9.2023 -
How can I automatically respond to users to let them know our office is closed?
Published: 14.8.2015
07.9.2023 -
Removing Comments on Satisfaction
Published: 7.12.2018
08.9.2023 -
Data Import & Migrations
Published: 27.2.2018
08.9.2023 -
Can Deskpro send SMS text notifications?
Published: 25.9.2014
08.9.2023 -
Making email templates brand specific
Published: 26.6.2019
019.10.2023 -
How do I set up a new user registration form?
Published: 9.2.2015
08.9.2023 -
Average resolution time of tickets
Published: 20.7.2021
08.9.2023 -
Show tickets in order of the number of different agents who replied
Published: 24.2.2016
08.9.2023 -
Reports widget override examples
Published: 29.1.2019
38.9.2023 -
First Contact Resolution
Published: 20.7.2021
08.9.2023 -
Average time till first response
Published: 20.7.2021
08.9.2023 -
"Please reference a specific column" error
Published: 23.11.2015
08.9.2023 -
Customising colour of charts on report custom dashboards
Published: 12.8.2021
08.9.2023 -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20.7.2021
08.9.2023 -
What do I use in a query to retrieve the email address of ticket users?
Published: 8.10.2014
08.9.2023 -
Can I use Active Directory to sign in my agents?
Published: 9.9.2014
08.9.2023 -
How do I include ticket account addresses in emails?
Published: 22.6.2015
08.9.2023 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10.6.2014
011.9.2023