Deskpro Legacy
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How do I update my portal to the latest version?
Published: 27.5.2016
016.8.2023 -
How do I install the Messenger widget in Wordpress?
Published: 22.6.2016
025.5.2023 -
How can I further customize my chat widget?
Published: 22.6.2016
016.8.2023 -
How can I receive text alerts populated with ticket information?
Published: 5.6.2018
031.8.2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: 4.12.2018
025.5.2023 -
Updating to the New Email Templates Editor
Published: 24.3.2020
025.5.2023 -
Updating to the Help Center Theme
Published: 15.6.2020
025.5.2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Published: 19.8.2020
025.5.2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26.6.2014
031.8.2023 -
Why aren't Community Channels showing up on my portal?
Published: 11.6.2014
031.8.2023 -
I'm having trouble changing the order of messages displayed on a ticket
Published: 13.6.2014
031.8.2023 -
I'm having trouble receiving notification emails when I create a ticket
Published: 26.6.2014
031.8.2023 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26.6.2014
031.8.2023 -
How do I resize the panes of the agent interface?
Published: 27.6.2014
031.8.2023 -
Why is some of my agent interface missing?
Published: 26.6.2014
031.8.2023 -
Can I change the color of the ticket reply/note box?
Published: 14.2.2020
031.8.2023 -
Why can't I see flags?
Published: 28.7.2014
131.8.2023 -
How can I keep up to date with changes in Deskpro?
Published: 10.9.2014
031.8.2023 -
Is there a Deskpro smartphone app?
Published: 11.9.2014
231.8.2023 -
I'm having trouble with Active Directory authentication
Published: 24.10.2012
031.8.2023 -
How do I view the raw email source for a ticket message?
Published: 13.2.2013
031.8.2023 -
How do I nominate users to manage an organization's tickets?
Published: 16.11.2012
031.8.2023 -
Can I use a custom domain name for the portal?
Published: 16.8.2012
031.8.2023 -
How do I use variables in snippets, messages and webhook actions?
Published: 11.12.2012
431.8.2023 -
How can agents communicate with each other within Deskpro?
Published: 10.9.2014
031.8.2023 -
How can I run an email-only helpdesk?
Published: 26.6.2014
031.8.2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Published: 10.9.2014
031.8.2023 -
What are archived tickets and why should I use archiving?
Published: 10.9.2014
031.8.2023 -
Which web browsers does Deskpro support?
Published: 10.9.2014
031.8.2023 -
I'm having trouble with replies not being added to the correct tickets
Published: 20.2.2013
031.8.2023 -
I'm having trouble with images not displaying correctly in emails or articles
Published: 29.5.2014
031.8.2023 -
Does Deskpro support multiple languages?
Published: 8.9.2014
131.8.2023 -
Why are agent notes being included in email threads?
Published: 12.1.2015
031.8.2023 -
How do I best link to other portal content from guide topics?
Published: 31.5.2018
031.8.2023 -
How do I link to an individual ticket?
Published: 13.10.2015
131.8.2023 -
What does marking a ticket as spam do?
Published: 26.6.2015
031.8.2023 -
Can I BCC: someone into a ticket thread?
Published: 23.9.2014
031.8.2023 -
How can I set up ticket assignment workflows?
Published: 19.5.2014
031.8.2023 -
How do I add information to a ticket without emailing the user?
Published: 16.9.2014
031.8.2023 -
How does user auto-response flood protection work?
Published: 14.8.2014
031.8.2023 -
Sending different auto-responses based on email address
Published: 20.5.2014
031.8.2023 -
How do I use drag and drop ticket attachments?
Published: 2.9.2014
031.8.2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Published: 8.9.2014
031.8.2023 -
How do I use the filter pane?
Published: 28.8.2014
031.8.2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: 24.5.2016
031.8.2023 -
How do I remove links to Deskpro from email notifications?
Published: 19.5.2014
031.8.2023 -
How can I change the format and display of date and time?
Published: 25.4.2014
031.8.2023 -
How do I assign multiple tickets to one user from another?
Published: 28.5.2014
031.8.2023 -
Who gets my message when I reply to an email notification as an agent?
Published: 20.7.2015
024.8.2023 -
How do I disable keyboard shortcuts?
Published: 25.6.2015
031.8.2023